We were booked into the Sun Hotel but were advised that we would be staying at the Star (no explanation given). The other hotel (Moon) was empty and the whole complex of casino, restaurants, cinema etc. was closed and in a poor state of repair. The only bar available for All Inclusive guests was outside. You had to fetch your... more

What can i say to many things wrong with this hotel to even begin 95% Russia Market catered for Quantity not quality for the Russia market. All Inclusive 5 Star you are having a laugh. Could be so much better with correct management and marketing in place, But for now give it a miss. you have been for warned. On... more

Returned from this Hotel on 15 November 2007 after 7 days and could not wait to get home.The only good thing was the weather. When we arrived the receptionist tried to transfer us to the Sun Hotel (On the same site) but we said No, they backed down and we were given a room in the Star, the room was... more

Have just returned from Star Hotel, Part of Raouf International Hotels. Part of a three hotel complex owned by a Mr. Raouf. Billed as entertainment capital of Sharm El Sheik. The hotel was virtually empty. Often only us and another couple on the flight were the only ones eating in the dining room - formica tables. ALL of the facilities... more

This hotel is a 5 star all inclusive, We were dumped at the hotel and told a rep would be there in the morning. The mini bar was empty and there was no food available, Breakfast was a joke. there was one cooking station and one waiter going round with tea and coffee, we waited 30minutes. The fully inclusive consisted... more

We arrived late in this hotel and despite information given at booking, we did not have a bed in our room for our son. This took a further hour and a half to arrange (at 3.00am) and they tried to extract a further £140 for a rickety bed. All bed linen and sheets dirty. The food was not recognisable at... more

My girlfriend and I booked this hotel last minute (New Year 2006/7). When we arrived we found the hotel to be mostly empty. The staff were polite but didnt really have any idea what i was talking about. The level of service drove me to rage at times. For instance i required some water at 4am via room-service. They brought... more

33 of my family members and friends journey to [----] started when we booked 6 nights , from december 27th onwards ...at 'the star hotel' in sharm el sheikh...the hotel was pathetic, more like a hospital, the staff rude and, the manager was unbearable, and it was the worst trip of our lives...truly a nightmare.....the hotel has the same food... more

The hotel is fantastic, really, but why only two points? Well it's all rather irrelevant if the hotel is empty bar one or two families. Apparently August is off peak and as the hotel is part of a complex of 3 connected hotels, only one of them was being used. Fine, that makes sense, but not when you've paid several... more