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All 35 Nusa Dua hotels

The Laguna, a Luxury Collection Resort & Spa

5.0 of 5
Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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The Laguna, a Luxury Collection Resort & Spa
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1,290 reviews from our community

Traveller rating
    895
    249
    93
    37
    16
See reviews for
Families
242
 
Couples
694
 
Solo
42
 
Business
64
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

I have stayed in other luxury hotels in Bali, but this is probably the best if you have young children. It has fabulous swimming pools, easily managed family restaurants, and the staff are always helpful. The open layout of the gardens and pools is simply beautiful. Our room was luxurious and spacious, although maybe the bathroom was looking in need... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
17 June 2013

Dear Wayster, Warmest greetings from The Laguna Resort & Spa! Thank you for taking some of your precious time to write a favorable on TripAdvisor. We are glad to learn that you and your family had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our grounds, facilities, restaurants, and hospitality service. Your... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

The Laguna indeed has awesome facilities and endearing staff. As we have a late flight to catch, it has kindly extended our check out time to suit our flight timing without hestitstion. Moreover, check in was a breeze. Breakfast line was assorted with a chocolate fondant. There re enough beach chairs too. Would strongly recommend it to honeymoon couples and... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
17 June 2013

Dear Staris_L, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive feedback regarding our staff, facilities, and cuisine. We have also shared your concern regarding our room condition with relevant department for immediate follow up. Thank you for your compliment to Artana who will be very happy to receive this nice feedback. Thank you very much... More

Perth
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 12 June 2013

This is a luxurious property but the building is really showing its age in many ways. Unfortunately tired aspects with things like several power points in the room just not working, blown globes, etc detracting from the many positives. Being Bali the power dropped out often so must put pressure on all things electrical. Rooms can tend to be very... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
13 June 2013

Dear Vaughanus, Warmest greetings from The Laguna Resort & Spa! Thank you for your highlight regarding our room condition which will be followed up when we next undertake our renovation program as we are continuously looking for ways to improve our hotel. Feedback of this nature will be used in our evaluation process to decide what needs to be done... More

NYC
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 11 June 2013

We spent two beautiful days here and there's a big butler button on the phone. You can call down for water, coffee, tea, or ice. I'm sure you can call for other things but those are the free ones. Kulkul bar has half price happy hours daily and the food at Arwana restaurant in the resort was pretty good. They... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
13 June 2013

Dear Alu747, Warmest wishes from The Laguna Resort & Spa! Thank you for your kind feedback in regards with our room, grounds, restaurants, and especially our butler service. We are found of the fact that you were satisfied with everything we had offered you along your stay. We do hope that your flawless and memorable experience will bring you back... More

london
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 11 June 2013

Started off well with a pre-arranged pick up from the airport, but for almost double the cost of a normal taxi, which is expected. A bottle of water given to you by the driver, warm and the car not the best AC ever. Anyway, got to the hotel safe and sound, the reception area needs AC badly, I could hardly... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
13 June 2013

Dear Debness, Warmest wishes from The Laguna Resort & Spa! Thank you for posting your review on TripAdvisor and I regret to learn that you were not entirely satisfied with your stay with us. Your comments regarding the condition of your room as well as the service at the pool have been followed up upon and shared with the relevant... More

Jaipur, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 June 2013

Hi I stayed at this resort for 3 days in June and just back from my vacation. It is a nice resort provided you keep few things in mind before booking. * This resort has got its own private beach but do not allow any adventure activities since it is only for swimming purpose.....so if you are interested for any... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
13 June 2013

Dear Ritz1717, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive feedback regarding some aspects of our Resort and are thankful of your constructive comments since it allows us to improve our property and service quality. In regards with your comment regarding water-sport activities, we would like to inform you that our beach area is designated... More

Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 June 2013

As frequent travellers, this hotel is one of the most beautiful we have visited. The staff are extremely friendly and helpful. The gardens are like paradise. Free wi-fi and butler service. The spa is amazing. Good choice of food with various restaurants and close to a shopping centre. There were only a few points that I could not associate with... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
13 June 2013

Dear NaomiAust, Warmest wishes from The Laguna Resort & Spa! Thank you for your great review and we are really pleased to learn that you enjoyed our service, grounds, spa, and cuisines. We have well noted your concern regarding your check-in process for our improvement and we do hope we will be able to serve you again in the near... More

Adelaide
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 29 May 2013

This is my 6th trip to Bali but it has been 3 years since the last time I was there. Our first couple of days were spent right in the heart of Kuta and Legian and I couldnt get over how grotty it felt. I was disappointed and considering if I would ever be tempted to come back to the... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
6 June 2013

Dear Tirrawarra, Warmest greetings from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort, facilities, and hospitality service. We are thrilled to learn that we have contributed in some small ways to making your stay with us a flawless one.... More

Shanghai
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 29 May 2013

Where do I begin? This is our second trip to Bali. We LOVE Bali! But we dont like to have the exact same experience twice. So we made an effort to step outside of our normal travel routine. We chose to stay at the Laguna based on recomendations from friends. We stayed in the Hibiscus Suite (one room) as a... More

Was this review helpful? Yes 3
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
30 May 2013

Dear Ppour, Warmest greetings from The Laguna Resort & Spa! Thank you very much for your favorable review regarding all aspects of our Resort and we are really glad to learn that everything we offered you along your stay has lived up to your expectation. Your positive feedback is in line with the surrounding reviews and we are really proud... More

Hyderabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 May 2013

The location is awesome, there are a large number of very nice pools. They have several pools with nice sandy beaches for kids to play. The service was exemplary. The 24 hrs butler service with complimentary tea/coffee was awesome. And i love resorts that do not charge for drinking water! They did not charge anything extra for our 6 year... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
30 May 2013

Dear Ajit N, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you had an exceptional and indigenous stay with us. We really appreciate your highlight on our beautiful grounds, service, and location. Our resort is indeed nestled within Nusa Dua serene environment in which you can reach other facilities such as malls and other... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very nice(42)
  • Butler service(27)
  • Swimming pool(19)
  • Quite expensive(7)
  • Room service(6)
  • Hotel grounds(5)
  • Westin next door(5)
  • Deluxe Studio(4)
  • More expensive(4)
  • Ground floor(3)

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Nusa Dua
#3 Romantic Hotels in Nusa Dua
#6 On the Beach Hotels in Nusa Dua
#9 Luxury Hotels in Nusa Dua
Price Range: ££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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