We stayed from the 13th of Feb.2012 to the 15th (today). We checked in at 12 out til 630pm. We had a two bedroom unit and noticed that 1 rooms air conditioning was not working and that 1 bathroom had a stench coming from it. They came to clean the bathroom and used some cleaning solution to mask the smell....
More
Dear sugartee,
Greetings from Novotel Bali Nusa Dua Hote & Residences!!
I thank you for your feedback and regret the mishap with the air conditioning. I understand your disappointment with the situation, please accept our sincerest apology.
We have taken up the issue with our team and reviewed the chain of communication so that such unpleasant experience does not reoccur....
More
More
Went there with my husband and the girls on December, we arrived at 12.30 and we were waiting for 4 hours in the lobby, humid and hot weather. All our friends had their room ready at 1, not ours! We're not going back.... sorry....
More
Dear locieocie,
Greetings from Novotel Bali Nusa Dua Hotel & Residences!!
I thank you very much for your constructive feedback for the experience of your recent stay us. At our resort , we will as much as possible to accommodate all guest who are checking in even though are in earlier than our prior check in time when there are...
More
Rooms are great, good size, large bathrooms, reasonably well kept, balconies all very good; the main issue with this resort is its location; its on the back blocks of Nusa Dua (beach access via shuttle buses) which basically makes it feel like you are in an apartment building (most are) anywhere in the world. The pool was crowded and warm...
More
Dear oznick,
Greetings from Novotel Bali Nusa Dua Hotel & Residences!!
Thank you for taking your time to post a review at TripAdvisor.com and I appreciate you constructive feedback.
Our Hotel is located on the Nusa Dua resort at the southern east coast of Bali and surrounded by hotels in one complex. A nearby Balinese village can be reach 5...
More
I strongly recommend it for families. The food is good and service is adequate. Staff is friendly. Only constructive feedback is the lack of double bed. We had two single beds attached together. Other than that all perfect.
More
Dear Caglargurkan,
Greeting from Novotel Bali Nusa Dua Hotel and Residences !!
I thank you very much for sharing your precious experience posted at TripAdvisor during your stay here in Novotel Bali Nusa Dua Hotel and Residences. It is always a pleasure to receive a positive and constructive feedback from our guests.
I have taken a note of your feedback...
More
last week when i visit bali, i try to get my lunch at novotel nusa dua - bali. it a great lunch.. just try pork rib there and you will get delicious taste and good service from they staff at resto... good job for chef and all crew.. wait for my next trip to bali and i will try the...
More
Dear KEYindra,
Greeting from Novotel Bali Nusa Dua Hotel and Residences !
Thank you for sharing your dining experience posted at TripAdvisor and it is always a pleasure to receive a compliment and positive feedback from our valued guests.
I will share your compliment with our team especially with the Square restaurant and kitchen staffs. I am sure that your...
More
First trip to Bali with my husband and 15 year old son. We stayed at the Novotel for 3 nights at the start of our 2 week holiday. We stayed in a 2 bedroom apartment with private pool which was lovely and spacious. In retrospect, we could have probably done without the private pool because the pool was cold and...
More
Dear Maria C,
Greeting from Novotel Bali Nusa Dua Hotel and Residences !!
It's a pleasure to have your positive feedback posted on TripAdvisor and we are happy to finally able to satisfy you and your family on your first trip to Bali.
Novotel Bali Nusa Dua Hotel and Residences is located in the BTDC complex which provide the secure...
More
Love this hotel - even better than Fiji. We came back again with the whole family for 3 weeks pre Xmas 2011. This second visit was even better than the first. We stayed in two large suites - huge beds, large lounge areas, spacious bathrooms and all full airconditioned. The food and beverage was excellent and the A-Club Accor club...
More
Dear Biztraveller7,
Greeting from Novotel Bali Nusa Hotel and Residences !
I thank you very much for your review posted at TripAdvisor.com and it is always a pleasure to receive positive feedback especially from our loyal guests. I am very happy that you enjoy the benefit for being an A-club member in Novotel Bali Nusa Dua Hotel and Residences.
I...
More
We stayed this hotel for two weeks in January with our teenage children. Overall the hotel rates 7.5/10. The food was excellent (except for the Beach Club restaurant which was just acceptable). The apartments were very spacious. The staff wery very friendly and very responsive to our requests. The private beach was a shuttle bus trip away which is not...
More
Dear Valued Guest,
Greeting from Novotel Bali Nusa Dua Hotel and Residences !
I thank you very much for your review about your stay experience with us and do really appreciate your constructive feedback.
Our beach club is located on the southern shoreline of Nusa Dua which is arguably one of the best beach in Bali. Our beach shuttle is...
More
More
740 Reviews
638 Reviews
568 Reviews
