Living here in Jakarta as expats (we are Scots). We booked this hotel before reading reviews which frankly made us very edgy to say the least as we were booking for others as well. On arrival our first impressions was WOW, very grand entrance, long drive with manicured lawns and beautifully kept gardens. Hotel entrance gave same impression. Reception was... more

on arrival to inna grand we were amazed at how big and beautiful it was, until we walked past the lobby. very run down hotel that would have been amazing in its day, but have done nothing to it since. We told the hotel staff at least 6 times that our shower had no hot water and that our toilet... more

Depending on what you're looking for, this can be either a great or disappointing hotel. For us, it was slightly disappointing. The hotel was far away from pretty much everything - even from Sanur centre (well over 30 mins walk). So site-seeing/shopping in other towns Kuta, Denpasar, Ubud all require taxi/bus/hotel transport which proved more costly than expected. Many tour... more

Renovated rooms on 9th floor fantastic. Was advised not to go to Bali Grand as it is old and run down. We stayed in another place for 1 night (this was really really old and run down" and as we had friends at Bali Grand, got to see their room. For an extra $20US a night, ($80US/night all up) we... more

A special birthday was celebrated here with 24 family and friend. The hotel staff and the function manager were amazing. They went over and above to make the party brilliant. The decorating, food, music and service was brilliant. And very reasonably priced.The position of the hotel is wonderful and the garden and surrounding areas just lovely. They were very cooperative... more

This was our 7th visit to this hotel & he hotel has gone down & down each year. The staff will do all they can to help but are let down by the standard of management. We had to have the rooms cleaned & sprayed after finding a mouse in the back of the fridge. The garden wing bathrooms ar... more

If I had read the reviews on this page before booking into the Inna Grand I would not have gone there but on arrival I was pleasantly suprised. Our room was fine, the bathroom and furniture were perhaps a bit tired but everything was very clean and the view from the room (tower wing) was just amazing! All staff were... more

While this hotel may be a bit tired, the positives far outweigh the negatives. The staff are always friendly and helpful, the breakfast buffet has a good variety and new choices are added daily-a good selection of asian and western dishes. The lunch and dinner menu is surprisingly good and good value too- look for the daily special board. A... more

If I had read the other reviews prior to going I would not have stayed there. This however would have been my loss. While it is a little tired I found the staff to be very helpfull and were there when you needed them. Not in your face all the time but allowed you to have a holiday. Sure the... more