Overall this guest house is nice, the staff are friendly, they're fast. Cleaned room and mineral water everyday. The main problem is the price, for USD 30 per night, I think it's too high, it would be better if they're lower the price. I ever stayed on other guest house in Surabaya with much cheaper rate and almost same quality... More

Chose the FGH due to the close proximity to the train station. The staff were difficult to communicate with due to lack of English speaking personnel but we got there eventually. The rooms are very big but pretty basic and you need mosquito repellants. There are plenty of Warungs in the locale and getting around is quite easy, finding the... More

It took about an hour to travel to the Family Guest House from the airport, and cost about Rp100 000. We chose to stay here as we were heading off by train and the Gubeng station was only about 15 minutes away. So its location was great for that as we had an early departure. I had booked a room... More

We stayed one night in this hotel it was reasonnable price 300000rp. It was really clean. Staff doesn't speak english but they are really kind and try to help you. Unfortunately it's a little bit noisy in the morning.

Stayed here one night before flying to Manado. Staff is extremely friendly, though their English was excitingly limited. They were able to arrange for a car for us (there were 5 of us) to take us to the airport at 6 a.m. the next morning, and even though breakfast wasn’t officially served until 7 a.m. they arranged for us to... More

We stayed here for one night, just passing through Surabaya. I wouldn't have wanted to stay any longer, but for one night it was fine. We got some dinner from a nearby warung then watched tv (dozens of English channels) for most of the evening. It was quiet, clean, reasonably priced, and comfortable but certainly not luxurious. As others have... More

We stayed in Surabaya one night before flying out of Indonesia and I had read about Family Guest House on Lonely Planet. It is hard to find - make sure you have a map for the taxi driver. The rooms are big, modern, clean and there is TV and great wifi. There are also a few warungs nearby for good... More

Surabaya is a city that pretty expensive in Indonesia. Family Guest House cost a IDR350.000/night (around $ 34) and it is worth for the money. As on previous visits, this hotel still to offering hospitality and good hygiene. The surrounding environment that quiet was the reason we keep returning to this place when visiting Surabaya. They added fried rice in... More

The hotel is good especially for the price they charge. I booked the room and ask the staff to help me buy train ticket before my arrival. They are very helpful and friendly. Hotel location is not too bad, it is close to Surabaya Plaza, Souvenir Shop and Gubeng Train Station (5-10minutes by taxi). However, it is in small road... More