We stayed one night on the front end and one night on the back end of a week-long trip. The check-in process was very smooth. The room was very clean and comfortable. The hotel staff was great--they allowed us to leave part of our luggage for our return. The buffet breakfast was incredible; there was a large selection of food. more

I stayed for 2 days with my colleague. A resort like hotel, cozy and also affordable... You can buy hotel voucher from KH tour, it's cheaper (except if you already have 'The Accor Advantage Plus membership Card'). Food is Perfect... Services is the Best.. Too bad I don't like its location (Ngagel Area), too far from city center (in that... more

I stayed with my partner for one weekend night. The hotel is close to the zoo (Komodo, Orang Utan, etc) and not too far from the city centre. Although there was quite a crowd at check-in, we were checked in by the duty manager quickly enough. She upgraded us from the pool terrace room to a first floor room which... more

I stayed in this hotel for 5 nights in the beginning of April, and I must say it was a really bad choice. It looked like a great deal in internet but the 1 bedroom apartment was terrible. We upgraded to a Novotel suite after one night and things got a little better, but then we had to pay more... more

I stayed in Novotel Hotel from Nov till Jan 1st week..for a long business trip...here in Surabaya...its a nice hotel..with good amenities...food is also very good...overall had a nice time staying here in this hotel more

Stayed at Novotel Surabaya for 3 nights 24 Jan 09 to 27 Jan 09. Coincided with the Chinese Lunar New Year. The hotel was fully booked. Pros: Lovely hotel. Nice lobby. Good service staffs - from the receptionists to the waiters to the bell boys. Constant greetings from them and they can chat up with anyone easily. Fabulous pool with... more

Stayed here for a conference and found it to be really good. Importantly, the air-conditioning works well, the room was pleasant, plenty on the tv, and secure. Pool was good, and enjoyed the buffet breakfast and lunch. I paid very little for this stay through a conference package The conference facilities are good, very similar to other novotels I have... more

I have stayed here a few nights each time I come to Surabaya to visit friends. Surabaya is a very busy and noisy place and after about 3 or 4 weeks I want to just get away from the family I stay with and the noise (hehe it's ok with them) and all the mosques that are so loud and... more

Booked 8 nights here in a one-bedroom apartment and were allocated a room on the 9th floor. The view from our room was great, although the room left a lot to be desired. The drab brown/beige decor has seen much better days. There were dirty fingerprints and marks on all the walls, doors, and even on the tv, and the... more