I just spent 3 days, 2 nights as part of a business trip in the Shangri La Surabaya. The service, amenities, room size and cleanliness, in short almost everything was as you would expect from a 5 Star Hotel in Indonesia. Check in and out was efficient, prices for drinks were of course much higher than outside, but still moderate... more

Yes, there is not much to do here, but at least you will stay in the nicest hotel Surabaya has to offer. Loved it and loved the service, the room, the spa, the restuarants. it was great. the pool was gorgeous. The landscape was one of the nicest it was like an oasis. loved it! more

Was there about 3 weeks ago, my first time in surabaya. The hotel entrance and common grounds are very nicely and elegant. The staff were helpful and polite but the room I was in needed urgent refurbishment. Never mind if the fittings are old but they have to be kept clean. I checked in late and when I entered the... more

I booked the room through the hotel website. It had a good pre-paid rate. Room was good with all the amenities of a five star hotel. Check-in was speedy, with a free voucher for a head massage at the spa thrown in. Breakfast at the Restaurant was superb, with a good spread. All in all a very satisfactory stay. more

Surabaya is generally off the map for most travelers, but it is only 20 minutes by plane to Bali and well worth a stopover as it offers service, luxury and amenities at very competitive prices. The staff have an exceptionally friendly disposition which is a Javanese custom., nothing is too much trouble and "always a smile" which makes the stay... more

Stayed here for 2D 1N- wish I could have stayed longer! The hotel is really nice- lobby lounge is refreshingly huge & bright; the room I was in had a lovely king-size bed and I loved the vast amount of space available both in the room & the bathroom. The hotel staff are extremely friendly & helpful. All in all... more

I have stayed this hotel twice, one for business tirp and one for tourism (playing golf). The hotel is located closed to city centre but slightly away so thah you are free of traffic jam in day time of Surabaya city centre. The facility is kept very nice condition. "Nishimura" Japanese restaurant is one of the best taste in Surabaya,... more

requested an airport pick up, by the time i arrived, the driver is ready by the staris with the hotel sign and name, he proceed to help me with my suitcases. the service doesnt stop there, in the car he has provided me with ice cold towel, newspaper, water and some pops. once i arrived at the hotel, they have... more

I have spent three nights in this hotel during a business trip to Surabaya. In the first moment I was surprised by the amount of security. I have stayed in the horizon club on the 12th floor which offers a seperate check in and a lounge. This is perfect for business travellers and their needs. The room was fully equipped... more