We were visiting families in Surabaya and our group of 5 stayed in 2 rooms in this hotel located in the financial district in Surabaya. The location of the hotel is good, but if you want to get closer to the shopping district, stay at the JW Marriott in Surabaya. The lobby of the hotel is large and spacious with... more

I have been to this hotel many times since 1997 (before Indonesia's economic crisis) up to now days. What I like first about this hotel is its location and location, very in the central of the city and hence not too close the crowded annoying area like too close to malls and market place.. Now days they closed the old... more

We stayed at this hotel during my only visit to Surabaya when we wanted to see Mount Bromo. In retrospect we should have stayed on the mountain but that is another story. I had used my Hyatt points to redeem free nights here, and at 5,000 points per night (the lowest category) I had absolutely no complaints. The hotel is... more

My husband & I, are quite often stay at Hyatt Surabaya...we stay there almost twice a month since June 2007. At first the reception was good and friendly during check in and check out...What surprised is the last time we stayed there, they were still ask me to fill out the registration form...which is annoyed me. I wouldn't mind doing... more

This city hotel was very nice. The decor in our room was above average and it had great view across the city. The two pools were lovely, especially the main one. The buffet breakfast was also above average. The service was perhaps a little less than one would expect at a 5 star hotel but this was my only gripe.... more

I stayed at Hyatt Surabaya last weekend for 2 nights.I had a bad experience. Room 1053/1054. I am a hotelier and i manage a 2 star hotel and i know what a Housekeeper should give priority to when doing up a room. Cleanliness should be given prioirty and followed by proper maintenance to fixtures and fittings. When i got into... more

I stayed there for 2 nights on a business trip to Surabaya and I must say I was very dissapointed with this hotel. This hotel is supposed to be 5-star but doesn't look that way. Room and amentities are ok but fixtures and decor are worn out and torn in bad condition. Bathroom shower is very noisy when the water... more