We choose this hotel first because of its location. We are local but bit foreign in Surabaya so we want to stay in a hotel where the landmark of the city is only in a walking distance. And it is quite embarassing to say, that we still got lost when we try to find the hotel. When we share the... more

Book into Club Excellence Room for 3 nights. Suppose to be a better & bigger size room with some kind of theme room based on their hotel website. Unfortunately when you enquired to choose the theme that you preferred, it is non existence. Every room is the same. Even the so call free transfer to airport is non existence. The... more

I really don't recommend this hotel to anyone. I paid alot for 3 club excellence room which are not excellent at all. All the services in the website and even the directory of service is a lie. Airport transfer, Privilege by breakfast, evening snacks and drinks, newspaper and many more are just for a show in the internet and the... more

Paying A$60 for a double room, I wasn't quite sure what to expect. The room was large and in the older wing of the hotel, with dated furnishings. It had a pleasant enough garden outlook next to a busy road, but closing the sliding door removed most traffic noise. However around 9pm on the Saturday night I was there, a... more