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All 57 Surabaya hotels

Mercure Surabaya

4.0 of 5
Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Hotel amenities
Mercure Surabaya
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74%
Ranked #10 of 57 hotels in Surabaya
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192 reviews from our community

Traveller rating
    34
    105
    43
    4
    6
See reviews for
Families
43
 
Couples
19
 
Solo
29
 
Business
68
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
1 of 5 stars Reviewed 14 June 2013 NEW

My parents were checked in one vacant room , but was occupied by Mr. Cockroach. That was fine. I understood. About one hour later , I could not get back to my room.The door of the corridor on 2nd floor was locked and my room key did not working to that lock ! I called down and asked operator to... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 9 June 2013

Front desk staffs were very pleasant & accommodating. Cleanliness in the room are a welcome. Blue Bird counter staffs are always on hand to arrange your transportation. Would definitely make Mercure Surabaya my choice of stay. A Big Thank You for making my stay a wonderful one.

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A TripAdvisor Member
3 of 5 stars Reviewed 9 June 2013

1. Too many mosquito in the lobby, restaurant and room. 2. no worth to spent RP100k for Breakfast. 3. Room's bathroom look nice but the wall are sticky when get wet, seen never been brush? 4. I didn't get any welcome drink when i check in? 5. Appreciated for give me the discount voucher when i cancel three rooms due... More

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Jakarta, Jakarta Raya, Indonesia
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 31 May 2013

stay there 2nites for business trip, i found this hotel just like any others 3 or 4 stars hotel. breakfast just standard and the taste is not so good. i prefer to find breakfast outside hotel, find local food that should be more better taste. room very clean, all staff also very nice. internet access quite fast, enough for me... More

Was this review helpful? Yes 1
See 6 more reviews by okie_baik for Surabaya
Malang, Indonesia
1 review
5 of 5 stars Reviewed 28 May 2013

Lan Hua staff very helpful , nice to be sharing and very profesional . Last time I take dinner time with family ,the price is good . The taste is good .. Also dimsum for lunch time so yummy... And get 50 % discount for all payment ... Good luck lan hua :-) the hearth of Hospithality at Mercure Grand... More

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Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 27 May 2013

This is very nice hotels with five stars facilities, one of the best hotel in Surabaya you can find with very good price for value. it is in the middle of city not far away from Tunjungan Plaza. The hotel has a good business facilities, like wifi internet and soon.

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Balikpapan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 May 2013

Two nights stayed at this hotel in the suite room. I arrived at 11 O'clock and had the room already prepared. Check in was smooth and fast. The room was large enough and comfy for two people. The Mercure Mirama hotel give a complementary welcome fruit and a piece of cake in the noon. Hotel location was good but not... More

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Was this review helpful? Yes 1
Surabaya, Indonesia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 May 2013

Swimming pool is not clean n too small....and acces to that place is not comfort....food is excellent.... Maybe u can renov that pool to be more fun place (specialy for kid)... And more pleasure for adult (cafe n music)

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Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 9 May 2013

Very friendly service. Rooms are light however bathrooms could do with more light and a better shower. Breakfast fine. Location a Little too fra away from city centre. Not many restaurants or shops around.

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Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 7 May 2013

The staff are very friendly. The only minus point is that the maintenance of room cannot be kept up to the aging of the hotel. Also, this is the smallest TV I ever encounter in hotel. Though the TV program is very comprehensive.

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Mercure Surabaya
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Additional Information about Mercure Surabaya

Also Known As:
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Address: Jl Raya Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotels in Surabaya
#5 Family Hotels in Surabaya
#7 Luxury Hotels in Surabaya
#10 Business Hotels in Surabaya
Price Range: £
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 
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