Front desk staffs were very pleasant & accommodating. Cleanliness in the room are a welcome. Blue Bird counter staffs are always on hand to arrange your transportation. Would definitely make Mercure Surabaya my choice of stay. A Big Thank You for making my stay a wonderful one.

1. Too many mosquito in the lobby, restaurant and room. 2. no worth to spent RP100k for Breakfast. 3. Room's bathroom look nice but the wall are sticky when get wet, seen never been brush? 4. I didn't get any welcome drink when i check in? 5. Appreciated for give me the discount voucher when i cancel three rooms due... More

stay there 2nites for business trip, i found this hotel just like any others 3 or 4 stars hotel. breakfast just standard and the taste is not so good. i prefer to find breakfast outside hotel, find local food that should be more better taste. room very clean, all staff also very nice. internet access quite fast, enough for me... More

Lan Hua staff very helpful , nice to be sharing and very profesional . Last time I take dinner time with family ,the price is good . The taste is good .. Also dimsum for lunch time so yummy... And get 50 % discount for all payment ... Good luck lan hua :-) the hearth of Hospithality at Mercure Grand... More

This is very nice hotels with five stars facilities, one of the best hotel in Surabaya you can find with very good price for value. it is in the middle of city not far away from Tunjungan Plaza. The hotel has a good business facilities, like wifi internet and soon.

Two nights stayed at this hotel in the suite room. I arrived at 11 O'clock and had the room already prepared. Check in was smooth and fast. The room was large enough and comfy for two people. The Mercure Mirama hotel give a complementary welcome fruit and a piece of cake in the noon. Hotel location was good but not... More

Swimming pool is not clean n too small....and acces to that place is not comfort....food is excellent.... Maybe u can renov that pool to be more fun place (specialy for kid)... And more pleasure for adult (cafe n music)

Very friendly service. Rooms are light however bathrooms could do with more light and a better shower. Breakfast fine. Location a Little too fra away from city centre. Not many restaurants or shops around.

The staff are very friendly. The only minus point is that the maintenance of room cannot be kept up to the aging of the hotel. Also, this is the smallest TV I ever encounter in hotel. Though the TV program is very comprehensive.