Was there with hubby on a credit card promotion, wondered if this why we didn't get to enjoy the best service raved by my friend who was there earlier before us. We were there before 2pm but our room wasn't available until near to 4pm. We asked for a double room via email and also at the counter but we... more

ive been to all the resorts in bintan,and angsana definitely wins my heart,the ambience, the beach (very nice),pool,water sports....and the magnificent scenes..all the staffs we encountered always have this personalize-service feeling..ronald from the lotus cafe even offered to give the recipe on my favorite sauce..you will see their manager ALPHA always walking around in all areas and makes sure that... more

Our 3 families just returned from the Angsana in Bintan. 6 Adults and 4 kids. It was a stress-free trip for us. The Hotel Manager, Khun Kai was there to greet us on arrival and offered us options for dinner since we arrived pretty late. We had dinner at Cove, in their other resort. The food was excellent and the... more

We stayed in Angsana for 3 days and had a fabulous time there. Our carefree vacation literally starts at the moment we step into Angsana because their staff already had all the information ready and was waiting for us in the meeting rooms. After the check in and our informative introduction on the resort’s facilities, they took us to our... more

I stayed at the hotel for 7 nights with 2 young children, and stayed in a 1 bedroom room. I used extensively the pool, spa, in room dining, beach and kids club My main positive comments are: 1. The staff are friendly and welcoming 2. Room service was always promptly delivered with a smile 3. Pool was great for kids... more

Excellent trip, very good for a short getaway, hotel is quiet and the beach is certainly the nicest of Bintan. Room is OK, and the service is clearly on the top range. Do go to the Treetop restaurant for a nice view diner, it worst it. And for a higher budget, villa of the banyan are clearly very attractive. No... more

Arrived at a time informed in advance to hotel but made to wait for 2 hours as previous guest still had not checked out and room was not ready. The room itself was nothing to shout about. Basic and rather dark inside. Major slip-up: wrong name on the welcome greetings card! The hotel reception did call to apologise and insisted... more

Stayed here to get a break from the big city - SIN city. Transfer from Bintan ferry terminal to the hotel was complimentary. The receptionist was pretty busy, and checking in took some time. The facials and spas we had were brilliant. My wife was pregnant, and they had just the right treatment for her. Rooms were OK, nothing great.... more

Initially, we thought the hotel would be a good one to stay since it was under the banyan tree management. However, the moment we step into the room, all expectations were over. The room was average for a resort hotel with such rate and we asked if we could could move to another, without even trying they said no. The... more