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Bintan Lagoon Resort


Hotel class 4.0 of 5
Jalan Indera Segara site A12, 29155, Indonesia
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Reviews you can trust

61% Recommend
3.0 of 5 stars 196 reviews
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By trip type
All (196)
[ Date ] [ Rating ]
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4 of 5 stars
Singapore
2 Nov 2009 | Trip type: Family
1/1 found this review helpful

I'll rate the overall Services with 4/5.; staff are pleasant, polite & cheerful all the time. Only improvement at times is the efficiency part. Restaurant wise in terms of variety is 5/5; there're jap, Italian, Seafood BBQ, Chinese, International & local. The waiting services with the Local restaurant is way too slow eg ordering & time of food arrival. It... more

Management response from
Diah Sastri, Public Relations Manager

Dear valued guest, Thank you so much for your comments and taking the time to give us feedback regarding your stay on June 2006. We value your business, and appreciate the opportunity to address your concerns. Our aim at Bintan Lagoon Resort is to ensure all our guests experience a stay that is beyond their expectations. That is why during...

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4 of 5 stars
cheshire
31 Oct 2009 | Trip type: Couples

We stayed at this hotel for 3 nights in October. We booked direct with hotel via their website and the stay was very good value for money. We were allocated a recently renovated room which was well presented, clean and comfortable. The hotel was undergoing some renovation whilst we were there with a wing of hotel rooms being refurbished. There... more

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5 of 5 stars
25 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

I found the staff to be very helpfull the food was delicious and plenty to choose from, The resort never seemed to be over crowded, with 2 pools and the beautiful beaches to choose from you never felt like you was in someone elses space, would recommend this place to families and singles, this places caters for everything you could... more

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4 of 5 stars
Singapore, Singapore
22 Oct 2009 | Trip type: Couples
1/1 found this review helpful

Before I went there, I read up reviews about Bintan Lagoon Resort and seeing alot of bad reviews regarding their service, I was rather worried. But since I wanted to try a different resort this time round and seeing that the resort has upgraded their room, I decided to give it a try. I was really pleased with the stay.... more

Management response from
Diah Sastri, Public Relations Manager

Dear Valued Guest, Warm greetings from BIntan Lagoon Resort!! Allow me to express our gratitude to you for your patronage, and we are glad to hear that you have enjoyed your stay at the Bintan Lagoon Resort. Thank you for sending your positive feedback to Trip Advisor! We truly appreciate it when our guests take time out of their busy...

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2 of 5 stars
London
20 Oct 2009 | Trip type: Couples

My girlfriend and I stayed at this resort for 3 days during October 09. The best part about this hotel is the nice beach with fine sand and the outdoor pools with slides. However beware of sand flies on the beach - I managed to get around 70 itchy bites on my back. The hotel provides some magic lotion in... more

Management response from
Diah Sastri, Public Relations Manager

Dear esteemed guest, Thank you for the feedback. Regarding the sand flies, the existence of this insect is unavoidable, especially at the beach which is their natural habitat. Therefore, we have placed information in our in-room directories and provided insect repellant lotion in the rooms. A similar notification can also be found in the sea sports counter by the beach....

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4 of 5 stars
Hong Kong, China
20 Oct 2009 | Trip type: Family

We stayed at the Angsoka Villa for 4 days. With the summer special promotion, it only costs S$200 per night with 4 bedrooms and 7 breakfasts. We enjoyed the spacious villa, the private swimming pool, complimentary golf buggy and the beautiful backyard. The villa BBQ is a must try! You can order it for your first dinner and there will... more

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4 of 5 stars
Singapore
18 Oct 2009 | Trip type: Family
1/1 found this review helpful

We arrived at the resort on a Tuesday, a quiet and peaceful day and were quickly upgraded to the Floral suite because I complained about the construction noise below. The new suite was bigger with an additional bathroom. We were super pleased with this! Our dinner that evening at the mediterranean restaurant Orzo was excellent altho' service was very slow.... more

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3 of 5 stars
Hobart, Tasmania
11 Oct 2009 | Trip type: Couples
2/2 found this review helpful

Summary: watch out for uncleanliness, I would conditiionally recommend to others and we would consider staying there again. We stayed for 3 nights on Bintan as part of a trip to Singapore. We had visited previously and stayed at Nirwana but chose the Bintan Lagoon to try somewhere different. The ferry trip and arrival process is all very easy. The... more

Management response from
Diah Sastri, Public Relations Manager

Dear guest, Greetings from Bintan Lagoon Resort!! Please accept our gratitude for making Bintan Lagoon Resort your holiday destination of choice and for taking the time to provide us with feedback regarding your stay. Thank you for your comments regarding the cleanliness of our room and we sincerely apologize for any and all instances where you felt that your expectations...

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3 of 5 stars
Henderson, NV
8 Oct 2009 | Trip type: Solo travel

The resort itself is nice and the welcome crew (dancing & singing) was fun! The room was just ok....nothing special, but not bad by any means. The bad part was the ferry ride over from Singapore!! It was horrible...the water was so choppy, they passed out barf-bags about 2 minutes into the ride....and believe me, people were using them. I... more

Management response from
Diah Sastri, Public Relations Manager

Dear treasured guest, Warm Greetings from Bintan Lagoon Resort, Thank you for making Bintan Lagoon Resort your holiday destination of choice and for spending valuable time in providing us with feedback regarding your recent stay with us. We are sorry to hear of your turbulent ferry ride. The waters do get rather choppy during rainy seasons, which we would like...

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3 of 5 stars
Singapore
8 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

(All prices Singapore dollars) A group of six of us went on a two night/ three day golf trip to Bintan Lagoon. There are many plus points namely: * A midweek bed/breakfast/golf package is excellent value ... on paper * We stayed in the newly-renovated wing and the rooms were very nice * Bookings and pickups were handled very smoothly... more

Management response from
Diah Sastri, Public Relations Manager

Dear Treasured Guest, Greetings from Bintan Lagoon Resort! We would like to take this opportunity to thank you for making Bintan Lagoon Resort your holiday destination of choice and for taking the time to write to us following your visit to our resort. We really appreciate your compliments on the new room (like what you’ve said YES the new rooms...

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Bintan Lagoon Resort Also Known As

  • Bintan Lagoon Hotel
Address: Jalan Indera Segara site A12, 29155, Indonesia