JW Marriott Hotel Medan 5* (Indonesia) - Hotel Reviews

mundus

De Haan, Belgium

Top Contributor

78 reviews

76 hotel reviews

Reviews in 71 cities

231 helpful votes

“relax in a room away from the hectic life of Medan”

Reviewed 20 May 2013 NEW

We stayed here the night before our 3-days Sumatra tour as well as the last night of our tour. This was convenient because we could store our luggage and travel light. Entering the hotel is like entering in a different world, this feeling is even stronger because a security check must be passed. Staff was very efficient, they provided, for... More

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aussierover

melbourne australia

Top Contributor

67 reviews

51 hotel reviews

Reviews in 40 cities

123 helpful votes

“Great value!”

Reviewed 12 May 2013

This hotel was an real bargain at $93AUS with breakfast on a Saturday night! From the moment we arrived, staff were welcoming and despite a slight hiccough with the reservation, check-in was reasonably quick. Our room 2720 had 2 double extremely comfortable beds with plenty of good pillows. Usual tea/ coffee facilities provided plus a coffee plunger but no ground... More

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Dear Valued Guest, Thank you so much for your great review! We are so happy that you enjoyed your stay with us. Comments like yours inspires all of us to continue to provide exceptional comfort and service to all of our guests staying in Medan. Thank you again and we hope to welcome you back again soon. Warm Regards, The... More

rimasebayang

Jakarta, Indonesia

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“Far Below Expectations”

Reviewed 7 May 2013

My colleague and I stayed in this hotel for a week. Overall, and for a Marriot Hotel, the service provided is far below my expctations. Let me start with the check in process.... We arrived at the hotel at +/- 2:30 pm and proceeded to the check in counter. There was 1 guest standing before us, also checking in, served... More

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Dear Valued Guest, Thank you so much for your review. It is through your comments that we can continuously improve our services to our guests. We are sorry to hear that your stay was below your expectations. We work very hard to make sure all of our guests have a more than pleasant experience and that includes our group and... More

natbrown75

Sydney, New South Wales, Australia

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

“An appreciated oasis”

Reviewed 7 May 2013

It was definitely a pleasure to walk into the JW Marriott after some visa dramas at Medan airport! It's a fairly standard JW, but felt outstanding after returning from a 3 day jungle trek with my family too. We stayed three nights in Jan 13 and were relatively happy with the property. The service was great and so too was... More

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Dear Valued Guest, Thank you so much for your review. We are so pleased to hear that you felt the hotel is an oasis in the city. We work really hard to make sure all of our guests experience the same. Thank you for your valuable comments that have been communicated throughout our management teams. We hope to see you... More

Husni m

Contributor

12 reviews

10 hotel reviews

Reviews in 5 cities

6 helpful votes

“5 star on looks only”

Reviewed 5 May 2013 via mobile

I'm a frequent visitor to Medan and I am a return customer also a Marriott reward points member. This time around I was very disappointed in my room and the management. I requested a room facing the front of the hotel on the 25th floor and there was no hot water. The room was dusty and the lights on the... More

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See 2 more reviews by Husni m for Medan

Husni m has 1 more review of JW Marriott Hotel Medan

“Smiles”

Reviewed 6 February 2013

Dear Valued Guest, Thank you very much for your comments as we are dedicated to continuously perfect our service commitment to our guests. Please be informed that your comments have been addressed accordingly. Indeed we have a nurse on standby 24 hours. We are happy to assist with arrangements for a Doctor during office hours as well as with medical... More

Ashni86

London, United Kingdom

Contributor

12 reviews

12 hotel reviews

Reviews in 11 cities

8 helpful votes

“Best hotel in Medan, great service and super breakfast”

Reviewed 5 May 2013

This is a fantastic hotel and I had a great experience staying here for 3 nights. Would happily stay here again if I was in Medan. Service: Very high level of service. They are quick to deliver, always with a smile and are happy to help with any requests (e.g. keeping our bags for us whilst we made a trip... More

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Dear Valued Guest, Thank you so much for your great review. We work really hard to make sure everyone in our hotel receives outstanding service. We are so pleased to hear that our staff made you feel comfortable and cared for. We pride ourselves on providing fantastic food in our restaurants as well. We are honored to be your Medan... More

Paul K

Denpasar, Indonesia

2 reviews

Reviews in 2 cities

1 helpful vote

“An excellent Hotel”

Reviewed 21 April 2013

I really liked the room, I thought it reached the 5star level in decor and quality. I liked the room service Pizza, and I loved the buffet Breakfast. They didnt have some things on the room service menu, but they had just opened, so i give them a break. The front desk staff were efficient and very nice...I felt the... More

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Dear Valued Guest, Thanks so much for your wonderful review of our hotel. We hope we can continue to provide you with efficient service in the future. Thanks again for your great feedback. We look forward to serving you again. Warmest Regards, The Management of JW Marriott Medan More

nanushka247

Jakarta

Senior Contributor

24 reviews

8 hotel reviews

Reviews in 5 cities

7 helpful votes

“Superb”

Reviewed 20 April 2013

Stayed here for 2 nights and everything was excellent. I got in late and for some reason everyone from the same flight were staying here too. So there was a long queue for check in but somehow all done in a matter of minutes. The room was clean, spacious & I especially love the bathroom with separate bath & shower.... More

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Dear Valued Guest, Thank you so much for your great review. We work really hard to make sure everyone in our hotel receives outstanding service. We are so pleased to hear that our staff made you feel comfortable and cared for. We pride ourselves on providing fantastic food in our restaurants. We are honored to be your Medan hotel of... More

gokiwiNz

Christchurch, New Zealand

Senior Contributor

38 reviews

36 hotel reviews

Reviews in 22 cities

29 helpful votes

“Good value”

Reviewed 1 April 2013

Got an incredible deal on this with a large group booking cost about USD 110 per night, incl breakfast and wifi. Room was great, modern and spacious would definitely stay again. service was good though perhaps in true Indonesian style seemed to have many staff to cover every possible situation.

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Dear Valued Guest, Thank you so much for taking the time to give us your feedback. We work very hard to provide our guests with world class facilities and service, we are so pleased you felt well looked after while staying in our hotel. We look forward to serving you again on your next visit to Medan. Warmest Regards, The... More

melanieish

Singapore, Singapore

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

“Horrible Service”

Reviewed 1 April 2013

the hotel is at a good location. the cleaniness in the room is good but same cant be said about the cleanliness in the lounge. Food crumps all over the sofa and carpets. Staff are not able to converse in English. Wifi is not free in the rooms. Breakfast selection is good but once again, since staff couldnt communicate in... More

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Dear Valued Guest, We're pleased to hear your room met your expectations. We're really sorry about the problems encountered while you stayed in our hotel. We'd like to apologize for the inconvenience it caused you. We have notified our team, and they are working hard to fix the issue and to improve our service. We appreciate your time and excellent... More

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JW Marriott Hotel Medan Reviews

JW Marriott Hotel Medan

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