The room was nice, but our stay was less than excellent. You can do better at other hotels in the area. The folks manning the front desk were not helpful/cooperative (long story). Yet, upon checking in, part of the packet with your room key is a letter advising how you may receive a survey from parent company (IHG), and because... more

My family and I stayed at the Crowne Plaza in Albany for our wedding this past summer. Overall, we had an okay stay - not great, but not the worst. There were little problems, like not all of the rooms having a fridge and some of our guests not having towels. Champagne and strawberries were sent to the wrong room... more

After reading the very mixed reviews on here, we were slighly nervous about our stay but I have to say we had a very good experience at the Crowne. The people at check-in couldn't have been nicer - great with the children! - and we felt the bedrooms were good. Agreed, the double beds were a bit on the small... more

The service at the Crowne Plaza was not as good as one would have expected. Service was overall average for a hotel of this caliber. The bed was comfortable as were the sheets. Pillows were good. The room and bathroom could have been cleaner and the furniture had some wear. The location is great for downtown Albany. It has a... more

The rooms are spacious, the bathroom size adequate, but the staff are very friendly and helpful. We stayed here for a wedding we attended in the State Rooms over the road and at one point there were 6 of us being shuttled by Brian, one of the hotel's drivers, to a wedding rehearsal dinner in the suberbs. He could not... more

First--I booked through priceline and paid 75/night. If i had paid more, i would have felt much differently. Check in was fine--paying 10.95 a night for parking wasnt great, but oh well. The room itself was a bit outdated. It wasnt dirty, but not sparkling clean either. The pool/whirlpool, on the other hand, were visibly dirty. The tiles looked moldy... more

Wow -- where to start? Indifference and complete lack of help from the front desk at check in, one of the worst beds I've ever suffered a night in, way overpriced (180 + tax for the night), sand paper for toilet paper, food so foul my 8 year old wouldn't touch it., the list goes on and on.. Seriously, avoid... more

I thought it was pretty good, yes it needs updating big time and the bathrooms are too small and the standard rooms double beds are tiny, I thought everything else was good. Pool was great, the food was great and coming from NYC the food was not expensive at all. Overall it was great. more

I am just finishing up my 2-night stay at the Albany Crowne Plaza as part of a music conference. Aside from the parking garage, which is under construction, this hotel is comfortable, clean, and has a great staff. Check-in was a breeze. My room is very pleasantly furnished, clean, and large. Sure, the bathroom is a bit small, but it's... more