This is the second time I've stayed at the Hampton Inn in Albany. Once you get over the fact you have to pay extra for parking (open air valet parking is behind the hotel, directly attached) which is normal for many downtown hotels, things get better.
The rooms I've had were clean, large and spacious. The highlight of this trip...
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Dear Valued Guest,
Thank you very much for taking the time to write a review about our hotel! We love to hear all feedback from our guests. Meaghan is one of best team members! She truly cares about the guests and strives to exceeded their expectations! Everyone at the hotel works very hard to provide the best service possible to...
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Stayed here for two nights. Short walk literally to the Palace Theater which was the reason for choosing this hotel. Reception was very welcoming. Staff was very pleasant the entire stay. Room was clean and nice, bathroom was roomy with a shower instead of a tub which was nice. Furnishings were modern counter height vanity flat screen TV. Bathroom vent...
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Dear Valued Guest,
Thank you very much for your business and for writing a review! We are very glad you stayed with us and were able to enjoy all of the services we offer for our guests while seeing the Ballet at the Palace Theater down the street. We are actually in the middle of redoing our fitness center so...
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We bought tickets for a concert at the Palace Theater in Albany recently and decided to make an evening of it. The reviews for the Hampton Inn were great and the proximity (about 2 blocks) prompted me to book a room. The service, from check in to check out, was professional and at the same time warm and friendly. The...
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Dear Valued Guest,
Thank you very much for taking the time to write a review about the hotel! The Palace Theater is extremely close to the hotel as well as the Capital Repertory Theater! I am glad you were able to enjoy the two restaurants on site along with the complimentary breakfast. I will share your review with my entire...
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new ,,modern ,,friendly ,, excellent free breakfast ,,spacious rooms ,, treat yourself and stay here
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Dear Valued Guest,
I want to thank you for sharing your experience with us! It means a lot to myself and my entire team when our guests take the time to tell us their thoughts about the hotel. We want our guests to feel right at home with our clean rooms and friendly staff so it makes traveling a little...
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Breakfast, service, room - all was what we expect from the name of the hotel group. Even before my stay, the staff went out of their way to answer my email queries, and upgraded me when I arrived. The room was spotless, comfortable, and a great location if you are to take the NY bar exam which is a 15...
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Dear Valued Guest,
Thank you so much for taking time out of your schedule to share your thoughts of the hotel and staff! We are so glad you had a great experience with us. Our entire team works very hard at providing the best possible service for our guests. We are very close to the where the NY Bar exam...
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This was an unusual experience for us. We normally seek out Hampton Inns because of the quality and service.
At first, all was the usual nice, clean room with the expected customer service.
All was well until about 4am when the guests next door arrived. The slamming door woke us out of a sound sleep, and we were treated to...
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Dear Valued Guest,
Thank you very much for taking the time to comment on your stay with us. I am very sorry to hear about the disappointments you experienced. We do take guest complaints very seriously since we want our guests to be have a relaxing and quiet nights sleep. We have a security guard on every night and two...
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Arrived around 10pm, boy the route taken from the airport seem like a scary movie. I was waiting for someone to jump out at me. Checkin easy booked a king, young lady said they oversold and had two queens. Asked about a CVS or Rite Aid around and she said it's closed. Offered water or soda from the pantry because...
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Dear Valued Guest,
I want to thank you very much for taking the time to write a review about the hotel. I wish you were able to experience and see more of Albany! The downtown area is very quiet at night. However during the day, it is thriving with people and interesting things to do and visit. There is a...
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I stayed on a Sunday night to attend a function with friends. I was impressed with how clean and modern the hotel was. Everything was well cared for and the Front Desk & Banquet staff were personable.
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Dear Valued Guest,
Thank you so much for your review! It means a lot to my entire team when our guests take the time out of their day to comment about our hotel. I am glad you had an enjoyable experience and were able to enjoy the catered food from Yonos! We hope to see you again the next time...
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A good staying for busyness trip, hotel is very clean and quit, located directly on downtown. The staff is friendly, the breakfast is ready early at the morning. The room was very clean. But any other services aren't available: no swimming pool or jacuzzi.
Some negatives: additional payment for parking and very noisy evening restaurant.
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Dear Valued Guest,
Thank you very much for writing a review about the hotel. I will definitely share your experience with my team. Even though we do not have a pool on our property, we do have free gym passes available for our guests at the Steuben Club, which is two blocks up the street. And they have a pool...
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Ok, let's get the bad out of the way first which happens to be one's first experience with the hotel if driving and parking here. There are no signs that are logical directing one to either 1) park your car yourself and then hand the keys to the valet or 2) Hand the keys to the valet and the valet...
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Dear Valued Guest,
Thank you very much for taking the time to comment on your past stay with us. I am very sorry about the confusion you experienced with the parking. I will definitely address this with my team as well as the parking lot, since they are managed by a different company, to prevent any confusion in the future....
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