Booked with hotwire, and they wouldn't offer anything but a smoking room, which smelled strongly of smoke. The bathroom wasn't as clean as we had hoped, and there were constantly small flies in the bathroom. The bathrooms in the common areas were in poor shape. On the plus side, they have a nice, free continental breakfast. My wife also enjoyed... more

My first room assignment led me to open the door to a room with a pair of pants standing in the middle of the floor as if someone had just stepped out of them. That was followed by by a view of towels on the bathroom floor, the sound of the TV and sunglasses on the desk. I backed quietly... more

I travel a lot, so I've had my share of different types of hotels and problems. I usually don't complain, but this hotel was particularly awful. The hotel was built in the 70's and has been stuck in a time warp ever since. Tacky decor and weird walls. The worse was the bathroom. It was small, dirty, and towels were... more

Arrived at the hotel around 7:30 PM, front desk employees friendly. Went to my my room, dirty towel left hanging on the desk chair. Food scraps covered the desk. No towels or wash cloths in the bathroom. When i went to the front desk i was told that no towels were available until later in the evening as they needed... more

We stayed here one night on our way home from vacation in Vermont. The room was adequate. It was pretty large, with one king bed, a desk, a table, and a couple of chairs. The walls were thick concrete, so it was very quiet and little outside noise got in - even though this hotel is quite near the airport,... more

I have a bad hip and there were no rooms on the 1st floor and no elevator. The decor in the the room can best be described as "gosh-awful". Nothing matched and the big blobs on the wall were terrible. The appeared to be relatively clean but the halls did not. The best I can say for it is that... more

We stayed at the Best Western with a group of teenage girls for a weekend of basketball play-offs at nearby Hudson Valley CC. We had three rooms, one king size, two rooms with two queen beds. Each room had a microwave, fridge, iron, hair dryer,etc. Also free wifi. The rooms were all very clean. Our bed, the king size was... more

I had a terrible stay. My personal toiletry items were taken from the bathroom, and when I reported them stolen, I was told that the manager would contact me upon her return. My personal telephone number was taken. I did not receive a phone call. Even worse, I proceeded to contact Best Western International, and they informed me that they... more

We flew into Albany and stayed near the airport. It was easy to find, check-in was fast and courteous, but we were happy our room was in the back as the Rap music being played in the Lobby was WAY too loud. The room was clean and quiet, but felt cold and unwelcoming after a long day due to the... more