We went to this hotel for the conference. I did not expect to have the whirlpool room so we did use the whirlpool every night which was really nice. I was going to use the pool but it was "facing" the lobby due to huge windows so I wasn't comfortable. The staff were wonderful and very helpful. The room was... more

We were very pleased with this room for our one night stay. THE GOOD: This hotel is right in the heart of downtown and easy to find. It obviously didn't start life as a Holiday Inn Express; the public areas are more grand. The clerk working when we arrived was super nice, suggested a great pizza place, called to make... more

My husband was in Albany for a conference so I went along. While there was not much at all to see or do in Albany, the hotel was amazing. We arrived at the Amtrak station and called for a ride, they were there in less than 10 minutes to pick us up! After checking in we went up to our... more

We stayed in Albany to break a rail trip between Niagara and Philadelphia, we were looking for somewhere clean, cheap and close to the station, and we got all that and more. The room was spotless and really comfortable, as was the bathroom. The wi-fi was a real bonus too. The front desk staff were terrific, they recommended the Franklin... more

My wedding was August 29th, and with a large amount of family coming in from out of town, I needed some specifics met. I needed a hotel that was going to have a shuttle, that not only went to the airport but to our reception area, I didn't want anyone to have to worry about driving after drinking all night.... more

Stayed at the hotel during the NY State hotel bar exam days. This simple, no thrills property is a good fit for albany. Basic Breakfast, Free High Speed Internet, Nice clean rooms - simple but very efficient - served us well. more

We toured the US for 6 weeks this summer, during which time we stayed at several very "up-scale" (expensive!) hotels. I can honestly say that the service we had at this hotel - which cost a fraction of the others - beat them all hands-down. We'd booked for one night, simply to break the rail journey from Boston to Niagara.... more

Booked here instead of the Western Ave HIX., as the Giants training camp was in town and things were busy everywhere. Normally, I avoid downtown. This was a lot easier to get in and get out than I imagined, although on a map it looks really bad. This was a conversion from some other property, and in many ways it... more

Although the check-in person looked like a deer in headlights (first day on the job!) we were overall happy with the stay. The room was very clean, with very comfortable beds and pillows. TV channels were a little fuzzy and the remote control stuck when pressed....but that was the only thing kinda wrong. Shower was good pressure, lots of towels.... more