Many items missing from breakfast buffet, Staff was not very customer-oriented, refused to refill buffet items. Room cleanliness was below average for a Fairfield and the common areas were just plan dirty. Lock on room door was missing parts so it didn't work. Not at all what I've come to expect from a Fairfield. Skip this one if you have... more

Where do I begin? It started with check in...the guy at the front desk was rude as could be and when we asked for directions he told us where we could buy a map! I didn't need a map just simple directions. The pool was not well maintained and no was I going to try the hot tub. Housekeeping was... more

Basically clean and fine, and breakfast was good. Would stay again. Wireless access worked without problem. more

I stayed here several nights while working in the area. The hotel is adequate, all things considered. Pluses: sizeable rooms, in-room wireless access, microwave, fridge, pool, workout room; free breakfast w/ good coffee. Minuses: wireless connection was low-bandwidth; workout room was small; service was indifferent (e.g., in-room coffee was never replenished). more

This is the first time I stayed at this hotel after traveling to Albany for various reasons throughout the year. The hotel staff was more than accommodating as we were trying to get hold of a taxi to take us to an event at the Times Union Center. The hotel staff called for us on a busy Friday evening, remaining... more

We checked into the hotel for my daughter's orientation at SUNY Albany. The room itself was fine. In the morning when we went down for breakfast at 8:30, there was no more coffee or batter for the waffles. My husband asked the person who was maintaining the area if he could fill the waffle maker, and the guy gave him... more

We checked in to this property on May 1st and once we got to the room I regretted it.The bed was about as comfortable as sleeping on concrete and the wireless access is a joke..Dial up works better. The girl who checked us in was not very friendly and acted like we were a burden on her evening. The rooms... more

i stayed at this property with my girlfriend on a last minute trip to drive her little sister back to college, literally called the hotel as we were preparing to leave, got what seemed to be a good price, booked it & hopped in the car. having lived in the albany area a few years back, i knew of the... more

We stayed here overnight from Saturday to Sunday - 2 adults and 3 children (5, 3, &2). The check-in lady was very friendly and gave us the code for their free wireless internet connection (which seemed to be intermittant). The room was very nice and clean, and the beds VERY comfortable, with lots and lots of pillows! We went swimming... more