I find it hard to get excited about large, bedroom factory type hotels but with that reservation, I can't find much to criticise about this hotel. We arrived at 5.00am on the train from Hua Hin and, even at that time, reception were able to find us a room. Contrary to other reviews, we found the staff to be friendly,... more

This is the best hotel in Hatyai I guess, I mean it's the only hotel 4 star hotel there. It's okay, but imo it's more of a 3 stars hotel than 4. But then, the hotel rate is really cheap...so no major complaints. more

just back from a 3 day/2 night pamper ourselves at the Novotel Hat Yai/Thailand. absolutely excellent! we drove from Penang/Malaysia to the Thai border. left our car at the CTC 24hrs security parking- left hand side of the road close to Thai border, you can't miss it! went to the CTC "office/tax free buying" and booked there a taxi to... more

This is definitely the best hotel in Hat Yai with internetional standard service!! The room is clean and cozy and the best thing in this hotel is Buffet!! There are two types of Buffet Metropolitan Buffet (from Tuesday to Wednesday 6.30pm to 10.30pm ) and Japanese Buffet(Thursday to Saturday) The Metropolitan Buffet is great!! Many options... Thai food,Western food,BBQ,Salads, Thai... more

I have stayed here many times already and I think that its a great hotel to stay at when in HatYai. There were no safety issues all these times.I would say that the location is rght smack in the centre of Hat Yai town.Refurbishment is way due though. more