Stayed 8 nights in deluxe room few steps away from pool which was good .Room near entrance but no real noise issues only the air con bit noisy.Check in good arrive 12.00 miday room not ready went for lunch back in 1hr room ready . Breckfast good service good. Tv broke tryed to repair within 10 mins of reporting but... more

The hotel is so beautiful. We barely wanted to leave it. The rooms are so nice. Not all that big, but they’ve got everything you want, with a very tropical feel to them. The rooms have balconies that over look to pools. We had a standard room. The Pool Access rooms looked great, but not all that private. All of... more

We enjoyed our stay at Banthai. We had an issue with the room booked but were able to stay in an upgraded Pool Access room for our first night at no extra charge and moved out the next day when our room was available. I also appreciated the lovely cold drink and airconditioned area we were taken to while the... more

Having stayed in Patong at many different hotels, this hotel was suggested to us by our Travel Agent - thanks Kelly - and we were not disappointed by her choice. The rooms are very comfortable and clean. One thing that was the same in all the hotels in Patong was the weak shower pressure and luke warm hot water, but... more

PROS - Overall hotel is quite trendy with modern amenities. The location is very close to main street, Patong Beach and Bangra Road while still providing security and privacy from crowds. Breakfast buffet offers a good variety of western food. CONS - front-desk service is extremely lacking. We had requested ground floor room to be closer to pool. After speaking... more

I stayed at the Banthai in janurary this year and it was reasonably good. It was a gorgeous resort which had its ups and downs... to start with when we went to bed we could hear this really anoying buzzing noise and had NO idea where it came from.... we rang the reception at about 10:30 one night and they... more

Three couples travelled to Phuket for 10 days.After reading reviews I was worried I would be disappointed.We had rooms with pool access and these were great glad we didnt pay the extra for pool delux.(You have to wade through the water to sit in a deck chair or go round)We had the pool bar meters from our room and staff... more

Directly opposite the beach, few minutes walk to Bangla and right in the midst of the action. The hotel foyer lacks the Thai charm found in other resorts and is quite sterile as are the reception staff. Refresher course in customer service recommended. Breakfast was fantastic as were the staff in the breakfast room. Beach bag and towells in room... more

Stayed in no smoking wing but saw people smoking there. Rooms had no seating facilities and no privacy when shutters were open as they looked directly across pool at other rooms. Housekeeping staff took 2/3rd of day to make up room, obviously due to lack of staff. Reception staff not at all helful or friendly. The breakfast room was excellent... more