Checked in . . . got my key . . . went to my room. SURPRISE ! It was already occupied. Pretty embarassing. Back down to the front desk. Front desk clerk was amazed that the computer was able to check me in to an already occupied room. Got a another room. Smelled as if the carpet was wet and... more

The Good: The hotel is centrally located; all rooms have a view of the water. The onsite restaurant served good food but a little pricey. The rooms are average size but very, very clean as is the lobby, pool and restaurant areas. I would recommend this hotel. The Bad: I booked for four nights. We were unsure if we wanted... more

A friend and myself last minute wanted to take a get away weekend and away we went, up to Alex Bay. We had heard of the River Edge Resort so we went and checked it out, what a great view. The front desk upon check in were very friendly, and helpful letting us know what was going on in the... more

I was reading the comment below and I truly believe these people who have complained must have stayed somewhere completely different than we did. The Riveredge was GREAT. The staff was very friendly and accommodating and the views are to die for. The food and service was outstanding throughout the entire trip. I stayed around the same dates as the... more

We have been staying in Alex Bay for 15 years now so are not new at all to the area. It is like a 2nd home to us. We decided to "splurge" for our anniversary & treat ourselves to the Riveredge Resort - the supposed nicest place in A-Bay. What a joke!!! They like to think they are the Ritz... more

I was disappointed with the handling of my reservation for a channel view king room on the 3rd floor and subsequently the events that followed. I made my reservation arriving 8/10/09 for 3 nights on 5/11/09 over the phone with Megan at a rate of $195--no discounts, coupons, breakfast, package or deal included. She confirmed by e-mail on 5/11/09. On... more

The room was clean and was decorated inthe 80's when the hotel was built. No microwave or fridge. Room had two beds, armoire with tv, desk, two club chairs. Does have a bar sink, though. We were on the marina side, our balcony had two chairs a small table, and a gorgeous view of the St Lawrence, and Boldt Castle.... more

Let me start by saying that the Riveredge was not our intended hotel when we arrived at the thousand islands but it is the one that saved our vacation. When we arrived at the Riveredge we were not in a great mood after leaving what we thought was going to be a nice hotel, but that soon changed after the... more

Best feature, nice view and location. After that everything goes downhill. Slow and rude desk staff, dated and worn out appointments. But easily the worst is the restaurant. If you must stay in the hotel go downtown or order in pizza just - avoid the restaurant. more