We have just returned from our second visit to Crystal Palace and cannot understand why there are such negative reviews for the resort. In our experience, all the staff were friendly and only too happy to help. The guys in the Terrace bar were great while the football was on and kept the drinks flowing all the time without any... More

Just returned from a two week stay booked through thomson. We arrived with some trepidation after reading lots of previous reviews on this site. Check in was easy and our luggage brought to the room in minutes. We were told where to go to get some food as it was quite late in the evening but unfortunately the only food... More

After arriving at the hotel late at night the staff at reception told us to get a drink at the bar and wait for the bell boy to take our luggage to our room. After waiting for a long time at the bar we watched another coach pull up and drop other guests off at the hotel. The bell boy... More

This hotel is not a 5 star hotel. The food was not great, however if you managed to book into one of the five a la carte restaurants the food is much better and the service fantastic. - The pool area is incredibly small for the amount of people, if you want a sunbed around the pool you will need... More

Just returned from a week at the Crystal Palace. The hotel itself is lovely to look at the room we had 4318 was overlooking a carpark and building site not the best view. Staff are nice and friendly no problems with the staff at all. The Al a carte restaurants which you have to book 24 hours in advance close... More

I have just returned with my family from a ten day all inclusive holiday at the Crystal Palace "5 star, Ultra All Inclusive" hotel in Side. I was nervous about what I would experience having read several negative reports before I travelled. What I experienced was precisely what had been reported about the hotel, its services, its staff, the food... More

My Husband and I stayed at the Crystal Palace for a week commencing 17th July. A large recently built hotel. Check-in took a little while but not too long, but after arriving at the hotel at about 1 am, all we really wanted was to have some sleep. We did however have to wait a considerable time for our luggage... More

We returned a couple of weeks ago from 10 nights in this fabulous Hotel. This is the first hotel that I have stayed in that I would recommend without a doubt. My 5 year old daughter loved the kids club and the animation staff. They were so friendly and welcoming that she is really missing them. What also helped was... More

I have just returned from a week at the Crystal Palace Hotel and had a lovely holiday. Before I went I read some negative reviews and I want to set the record straight. I think if you look hard enough for problems you will find them but then you're probably the sort of person who would complain that the sky... More