Arrived with a tour group for an overnight stay. Turkish tour guide bragged that this was a top-class hotel. Staff at reception were rather stand-offish and business-like. We were given a room on the 3rd floor. We had to climb the stairs since the hotel does not have any lifts! The bell-boy had to lug our suitcases up the stairs.... more

Awful experience. The decor was something out of the 1960s and the rooms made you itchy just looking at the bed covers! The hotel is in the middle of nowhere and there's not much happening at the hotel to keep you entertained so be prepared to be in bed by 10.00pm. The staff were very unhelpful and rude. When we... more

Stayed for one night at the Richmond Pamukkale Thermal hotel whilst on a tour with Book Club Travel on a seven day holiday. The service was so bad. Not even the manager was willing to sort problems out. The drinks were watered down and more expensive than London and the food not acceptable. No smiles from staff. All seemed to... more

stayed here overnight on a tour and wont be going back. Food average, staff unhelpful and service poor. Belly-dancing mostly involved embarrased guests attempts and all prices in euros and converted twice (to Lira and then sterling) so works out very expensive. Would say massage was one of the best though. more

We stayed at this hotel for one night only and that was long enough. The staff were unfriendly - most had stern expressions on their faces - not a smile anywhere to make you feel welcome. When we asked for directions to the thermal pool the lady at the desk just nodded impatiently in a particular direction. When the coffee... more

We stayed at this hotel as part of a Pacha Tour. Considering the average to low quality of the other hotels on the tour up to this point, this place was a welcome change. The place is huge. It felt like something from Disneyland. I thought we would need a shuttle to reach the building where our room was. There... more

Did not like location as it was to islolated, sets off by itself with no shops or stores close by. The walls between rooms and the hallway are very thin as was alot of foot traffic noise nearly all the time. Claimed that they would have a Belly Dance at 10:30, stayed up to see this, it was a joke... more

We stayed at the Richmond Spa Hotel for one night and thank god it was only that!! The hotel itself was ok spa cfacilities ok once you worked out how to use them yourself,but main bug bears were there wasnt enough lighting in hallways and outside at night. Also the main problem is that staff are ignorant and disrespectful. We... more

If you are visiting Pamukkale/Hierapolis you have two general areas for where you stay, and neither is that great. Either the resort hotels (actually in Karahayıt which is on the same elevation as Hierapolis but a km to the west) or in Pamukkale at the base of the travertines with the backpacker places. We chose the resort option because we... more