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Al Ain Rotana Hotel

5.0 of 5
Sheikh Zayed Rd, Al Ain, United Arab Emirates
Hotel amenities
Al Ain Rotana Hotel
Ranked #3 of 10 hotels in Al Ain
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164 reviews from our community

    Trip type
Traveller rating
    68
    57
    22
    7
    10
Date Rating
lincolnshire
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

We stayed here for three nights and had a great time. After a disappointing check in, we found the rest of the staff were attentive, friendly and very helpful. A particular mention must go to Feras who always had a smile and a warm greeting. He also gave us excellent directions. Breakfast was excellent, the choice was superb and everything... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
19 May 2013

Dear princessonion, Thank you for taking the time to review our hotel on tripadvisor, I would like to thank you for your good words about our hotel. Please be informed that your nice words about Feras will be extended to him as I am sure it gives all of us great pleasure to deliver satisfying service to our guests. Regarding... More

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 13 May 2013 NEW

We recently stayed over the weekend. We had such an amazing welcoming from the moment we arrived. Valet attendants were amazing- they smiled and you could immediately feel that 5* Star Service was what Rotana Al Ain was all about! :) Irina at reception checked us in. She always made sure we were well informed to the detail about our... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
19 May 2013

Dear Dieke B, I would like to thank you for the nice review you wrote about our hotel, it gives me great pleasure to inform you that your nice comments will be shared along with the team. Regarding the incident by the pool I would like to inform you that we are currently investigating and taking measures to assure that... More

Abu Dhabi, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 11 May 2013 via mobile

Stayed one night with kids. There was a pool party on Friday, which was busy but made the place lively. The pool is good for kids, and the rooms with the terrace were spacious enough for a family of 4 with two roll out beds extra. The food in the buffet was ok for selection, but some seemed to have... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
12 May 2013

Dear Pomacentrus, Thank you for your nice words about our hotel and for taking the time to review it. I would like to inform you that we are aware about the swings and we are going to fix this problem very soon. We would like to welcome you once again in our hotel very soon. Ayman Gharib General Manager More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 7 May 2013

Al Ain does not have the abundance of hotels as Dubai or Abu Dhabi, which makes the Rotana Al Ain one of the few options. The hotel overall is clean and staff was friendly and helpful. After a few days they know your name which is a bonus. The room has a good size with a balcony and tea &... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
12 May 2013

Dear Travelingbiz, First thing I would like to thank you for staying at our hotel and your nice comments about the facilities you liked during our stay. Regarding the isolation and the shower issues you mentioned I would like to inform you that there is a procedure in place to overcome these issues as the entire Oasis wing will be... More

N. Ireland
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 May 2013

Although only there for one night this hotel definitely is worth another visit. It is first class in all senses - great swimming pool, gym and spa facilities; spacious rooms, fulsome buffet breakfast. It is well located with short walks to neighbouring sites including the Oasis and Forts. The staff are courteous and eager to assist as well as being... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
5 May 2013

Dear Robert100, Thank you for your nice comment about our hotel, I would like to inform you that all of my team will be thrilled to know that you enjoyed your stay at our hotel. We are all looking forward to your next stay at our hotel soon. Ayman Gharib General Manager More

Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 30 April 2013

Great Hotel with Kids - excellent Restaurants, especially if you are fan of the Trader Vic's franchise. Easy to reach from Abu Dhabi or Dubai by car. Close to the must see areas in Al Ain - like the Zoo and Wadi Adventure. Oposite the Hotel is a great Park for kids with a few playgrounds. Also ideal for a... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
5 May 2013

Dear Julian Kraft, I would like to thank you for your kind words, as I am pleased to know that you enjoyed your stay at our property I would like to inform you that your comments will be passed on to the team. I hope to welcome you once again soon at our hotel. Ayman Gharib General Manager More

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 April 2013

I stayed for one night. The staff were friendly and helpful. The room was spacious, with a superb terrace (that lacked privacy, though)!!!. The only thing is that I feel the hotel's rates are truly inflated!!! They are the best in Al Ain, and they know it, but I am personally going to other more affordable options. The rooms are... More

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See 2 more reviews by Praha L for Al Ain
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
24 April 2013

Dear Praha L, First of all allow me to thank you for staying in Al Ain Rotana and liking our services, Regarding the pricing issue you had I would like to inform you that our prices are affected on the competitor hotels in Al Ain city as we are the only 5 star hotel in Al Ain city. I hope... More

Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 10 April 2013

In case you wondered (as I did): Most of what you read on TA about this hotel is true: both good and bad. I should flag that we stayed on a corporate rate offered via my husband's work, and that we are Rotana Exclusive Card Holders. This was our first experience of a Rotana other than our 'home' hotel: we... More

Was this review helpful? Yes 1
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
17 April 2013

Dear M-la7, Thank you very much for your review on a TripAdvisor, as well as giving a constructive feedback on your Al Ain Rotana Hotel experience. I am very disappointed to read that you have received such a poor service during your stay, especially with regards to the front office and food & beverage experience. I have investigated the matter... More

Wolverhampton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

Al Ain Rotana is an excellent hotel in an ideal location of Al Ain. Fabulous bar & swimming pool, excellent service, friendly customers, wonderful food, all within a very short distance to the Palace Museum & Oasis and Al Ain Mall. Definitely recommend this hotel to family and friends.

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
10 April 2013

Dear Sonia S, I would like to thank you for your kind words as your satisfaction is what we strive to achieve in Al Ain Rotana. We are looking forward to your next visit to our hotel. Ayman Gharib General Manager More

Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 7 April 2013

The location of Al Ain Rotana is in the centre of Al Ain, close to everything you have in mind. The pool is beautiful, along with the scenary around it. When it comes to food, you have many options which are all great choices. The hotel staff are extremely helpful, and they will go the extra mile to please their... More

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AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review
10 April 2013

Dear Mobeidat, Thanks for nice review and I assure you that your nice words will be forwarded to the team as it gives us all great pleasure to meet your expectations. We are thrilled to welcome you once again in our hotel. Ayman Gharib General Manager More

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Additional Information about Al Ain Rotana Hotel

Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi
Address: Sheikh Zayed Rd, Al Ain, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Al Ain
#2 Luxury Hotels in Al Ain
Price Range: £
Hotel Class:5 star (5*)
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Al Ain Rotana Hotel
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