My wife and I stayed in the RAK Hilton so that we could take part in the RAK Half Marathon. The hotel is undoubtedly the best of the hotels away from the beach, located right on the inland marina, and just ten minutes walk from the nearby mall (I would not recommend undertaking this walk in the summer though). The...
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Following some reading of tripadvisor we decided to spend a couple days at the Hilton in RAK. Rest of UAE with beach access was way more pricey.
Hotel is rather dated, perhaps early bling days, but was very clean and of good Hilton std. However the best part about it is you have full access to the hilton resort down...
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Dear Andrew D,
Thank you very much for taking the time to share your experience at Hilton Ras al Khaimah!
Indeed the access to our sister Hlton, the Hilton Ras Al Khaimah Resort & Spa, adds a very good value to our property.
We also noted your positive comment regarding the cleanliness of the hotel depsite the age of the...
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We stayed at this hotel for 3 nights and it was nice overall.The only bad thing happened is they deal with a local company(Arabian Diver) to do their sea excursions.We booked the Musandum Lejaine cruise and it was a total disappointment,bad people,poor service,food was taseless.It does not worth the money.I think the mangement of this hotel should change that company...
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Dear Mike,
Greetings from Ras Al Khaimah.
We are very happy that you liked your stay in our property, and we thank you for that.
We are, however, really disappointed that you didn't enjoy your excursion and we are very sorry about that.
I want to inform you that we have been monitoring the performance of our sea excursions provider...
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Staying at this hotel gives you access to the Spa & Resort about 5 mins ride on a bus provided by the hotel. We stayed over xmas and New Year 2011. The NY entertainment was OK with plenty of food and a belly dancer.. but it lacked vision. We went to the Spa one which was much more lively and...
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Dear Cheripie,
Thank you for your feedback.
Both positive as well as constructive feedbacks have been shared with the team members, we hope this will encourage them all to either continue their great performance or entice them to improve as and when possible, to ensure the best service at all times for ALL our guests.
Yours with warm regards,
Julien...
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Starting with a summary, for those short of time, we would return to this hotel. Despite being a little dated, the hotel was quiet and comfortable and the staff were, without exception, excellent. To go into more detail:
Airport Transfers: these were arranged by the hotel and were efficient. We were met on arrival at Dubai and transferred in a...
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Dear PierrelePilote ,
Thank you kindly for taking the time to write your elaborate review of our property, highlighting some of your service experiences by our team.
Rest assured that your feedback will be shared with them to motivate them to keep doing the best they can do for our loyal guests!
I have taken note of your constructive feedback...
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Its clean hotel and offer good rates, the building is a little old but looking at the furniture and the rooms in very good condition and I can say they are clean, comfortable and good breakfast
To be honest I think its good place but what annoyed us the noise the music was very laud from the nearby night clubs...
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Dear Dee_uae,
Thank you kindly for taking the time to share your thoughts about Hilton Ras al Khaimah!
Of course, as you mentioned, it is not the latest addition to the Hilton portfolio, but I am pleased to see that your service experience, especially the cleanliness of the property, has ensured your stay in our property was a positive experience....
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I am writing this in order to warn those who think that Hilton is always a Hilton. No, not in this case. We have known other Hiltons...
First I will mention good things. The territory compared to some other hotels in the vicinity is full of plants and quite big, the food is acceptable and there is a good choice...
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Dear Spud027,
Greetings from Hilton Ras Al Khaimah!
First of all thank you for your feedback and honesty. I am disappointed to read that your stay in our property was not at your satisfaction.
Please be assured that I have addressed these inconveniences to my team (business centre charges, half board restrictions and spa at resort access) and ensure we...
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I read the mixed reviews on tripadvisor - and thought 'hey i can handle a shabby lobby and a nonchalant receptionist'. So... because it was so cheap, i went anyway. In three words: dated, dysfunctional, (yet) practical.
Dated: almost every review mentions the poor decor - so i'll expand a little. The main areas are a cross between gaudy 70s...
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Dear Beebbb ,
We really appreciate you taking the time to share your experience.
Please be assured that I have addressed these inconveniences to the team and ensure we minimize those problems in the future so our customers always experience 5* service and standard.
As well, your feedback regarding the condition of the hotel and his facilities has been noted...
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This is by far the most worst of Hilton's numerous properties in the Emirate. It's the oldest, and as such the rooms and especially bathrooms need to be redone, the lobby is dim and a bit shabby, and there's nothing much to recommend it. The food in the main/breakfast restaurant is ok, but the supposedly fancier restaurant is mediocre at...
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Dear khoff77,
First and foremost, please accept my sincere apologies in relation to the experience you received during your recent stay and particularly about your comment about the hotel condition.
Indeed Hilton Ras Al Khaimah is not the latest addition to the Hilton portfolio. We have taken note of your feedback regarding the facilities of the hotel and will not...
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I read reviews of this hotel before visiting, and i still booked it. It was a pleasant surprise. The hotel itself has been there for a long time, however they have managed to keep it upto date.
The reception was great. We booked 3 rooms, and was with my family. I had to wait for checkin however i didnt mind...
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Dear jimshady77,
Thank you for taking the time to share your opinions pertaining our hotel with the Tripadvisor community!
It was a pleasure reading your review, and to share it with the team, who undoubtedly will be motivated to continue to do what they do best, giving great service to the guest!
We look forward to welcoming you again in...
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