This hotel is lovely in appearance, but the staff are terrible, and we were stuffed around pretty much every day. Firstly we arrived and our chosen room (twin room as I was travelling with a friend) was not available, even though we had booked and paid for this room 6 weeks prior!! Therefore my friend and I had to share... More

Once upon a time, I was considered a bit too patient with less-than-desirable situations.   This experience was nothing short of terrible.  And dangerous. Suffice it to say, the one-night stay at Long Life created a short fuse. In the room, and in me. Usually I like to write about the green initiatives, lay-out, amenities, decor, food, and customer service of... More

This hotel needs a revamp - the building could be amazing with all the wooden shutters etc but the decor is all quite tired. The bathroom had a constantly flushing toilet and the sink was blocked so water took ages to drain from the bowl. Limited air conditioning so the mosquito net hanging from the ceiling was essential. Breakfast was... More

This hotel is OK but nothing special. We had a ground floor room facing the garden. This was fine but you could hear conversations on the stairs and in the lobby. Staff weren't particularly helpful. Bathrooms looking rather shabby now. If you get up early (6.30 am) there is hot water, but by 9 am it is tepid. One plus... More

I stayed in this hotel for a couple of nites, and was quite glad with the choice. Room was clean, big, air-conditioned and with jacuzzi (which didn't work properly). Location is good, near the city center, but aside from the main street: so it is quiet. There is a garden with small swimming pool. Staff if helpful enough. Finally, I... More

We were sent here for one night - originally booked riverside but our room there not ready. We got triple bed room on top floor. On close inspection it was very dirty. There was a wad of toilet paper stuck to ceiling, sheets were musty and grey, lampshade was stained brown, floors sticky and bathroom not cleaned. Confusingly the light... More

My wife and I spent 3 nights here to explore Hoi An and found this hotel met our needs perfectly. Hoi An is a very tourist oriented city and thus is full of hotels. This one is located on a street full of hotels serving the western tourist. The staff went out of their way to be of service and... More

I decided to travel to Hoi An, for a holiday to get off work. It was one of the best decisions I've made! Because I stayed at Long Life Hotel and got a chance to see the nearby galleries and also eat some of the best foods at the restaurants nearby! There was also a HUGE beach which just caught... More

We arrived in Hoi An around 7pm and went to the hotel having previously booked and paid for the Deluxe Garden View room. But when we got there, the receptionist told us that they didn't have any record of the bookings. My partner showed her the email and receipt from expedia, and we waited for 20 minutes before she finally... More