I wanted to share how great our stay was here! Staff was extremely warm and friendly, from front desk to servers to bartender to housekeeping :) It is obvious that this property has been updated and probably will continue to do so with that which is possible -- for an older building, the decor was pleasant!!
The fitness room, hot...
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Dear JustAMom1
I wish you could see the smiles and joy your review has brought us. It is so rewarding as managers and associates to know that we can make a difference in a guest’s experience. As someone who has been doing this for more than ½ my life (and that’s a long time) I can tell you it is...
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I base all of my reviews on what I expect from that chain. I will not review a Motel 6 and base my expectations on a four-star hotel.
This was my first stay at this property. I don’t understand many of the complaints in previous reviews. But I do understand a few.
Like people, hotels get older. It’s how we...
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Dear TravelGuyNY64:
Thank you for your honest feedback on the Holiday Inn Amherst. Your comments are straightforward and your positive comments are greatly appreciated. It is true, we are an older property but we renovate and update as much as possible to keep competitive in the market. Age can also mean experience and we hope our years in the hospitality...
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Pros:
-Close to the highway
-Quiet location
Cons:
-Hallway carpets are very old and outdated looking, blue red and yellow in color. The hotel exterior appeared to be updated, so why not the carpeting?
-Hallway had some sort of loose panels under the carpet that rocked when a suitcase was rolled over top or someone walked over them
-I found...
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Dear Cdogg36:
Thank you for your critique of our hotel, however, we apologize for your dissatisfaction. We have already placed the order for the corridor carpet and it is at the manufacturer. We expect installation with the next month. The panels you referred to are to cover water pipes that run underground. Unfortunately there are necessary to access the water...
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I stayed here for two nights with my daughter who was having an interview at Buffalo Medical College. At first glance, the exterior looked very nice. A clean parking lot, ample parking spaces, well-maintained lobby and friendly, helpful front-desk staff. The lobby was decorated nicely for the holidays. Check-in was smooth and easy. Our room was a very long walk...
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Dear Laura:
Thank you for taking the time to review our hotel, however, I wish your experience had been a positive one from every aspect. Although it appears we did some things well, we missed opportunities in several areas and I apologize if you felt disappointed or uncomfortable. If we fail our guests in any area of the experience we...
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We stayed at this hotel for two nights - it was just an "OK". Clean but outdated - the best feature is the location.
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Dear sono1helen:
Thank you for taking the time to comment about your recent stay, however, we wish your experience had left you feeling more excited. We are glad to know you found out hotel clean and pleased with our location. As an older property, we work hard to make up for our age with a more personal touch and friendly,...
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I am wide awake at 4:00 am when I really would rather be sleeping. The bed feels lumpy and old. I really wanted to like this location cause it has a huge pool and a nice gym. Oh well...
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Dear LisaL
I am sorry to see that your sleep was interrupted on New Year's Eve. Without specific details I am going to guess that it was due to the guest, who unfortunately, was behaving badly and created a disturbance. It is sad that some have to ruin the experience of others and we do out best to control each...
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Stayed there one evening for a funeral next day (all very last minute). A local hotel (_ampton _nn) would not extend a berevment rate even though I have stayed at their properties Internationally for years (and they had LOTS of rooms). I went to this HI and they were efficient, courteous and appropriate in their business accumen vis a vis...
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Dear SWFTravelsALot
I am sorry to learn of your recent loss but pleased to know that we were able to accommodate you during this time. We hope that you have the opportunity to visit again in the future under better circumstances and we would be happy to, once again, be your host in the Buffalo area. Have a great holiday...
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This was our first return to the Holiday Inn in almost a year. Our son, now 1, was given the same crib he had when he was 10 weeks old. The only problem, its a pretty small crib. However, beggers can't be choosers.
Check in was smooth and the room was similar to the one we stayed in last year....
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Dear EricToronto
Thank you for taking the time during this busy holiday season to let us know about your experience. I am sorry to see that the carpet was not as clean as it should have been or that the heat didn’t quite keep up on the first night. You are correct about the crib and that we only have...
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We have stayed here twice previously and have had decent stays each time. This stay was also good.
Clean rooms and common areas, decent, clean pool.
Front desk staff, and in-house restaurant staff were friendly and helpful.
This location is great for hopping on and off the interstate to access shopping around north end of Buffalo, and to get to...
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Dear SummerTravellers:
What a nice review of our hotel. We really appreciate you taking the time from you holiday preparation to let us and others know about your experience. It was also a pleasure to see that you are a frequent guest of the Holiday Inn Amherst and have visited us before. The stores and malls have all been busy...
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From reading the reviews I had taken note and called the hotel to request a room with two beds as I'm travelling with young children. I called ahead of time to request this..The hotel indicated that I need to pay an extra $25 for two queen beds. I've never heard of such thing and its just ridicules. If I knew...
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Dear SteepleHill
Thank you for your comments regarding your upcoming reservation, however, I wish your experience had been more favorable. Without knowing more specific information about how you booked your room or the date of your stay, I am guessing by your feedback that you booked through a third party website. Unfortunately, these sites are given our rooms at different...
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