The hotel is located about 5 mins walk from Nagoya station. Service was good with the manager taking me to the room. The room was a standard class of rooms in Japan. However internet was charged as opposed to being normally free. Breakfast which is included, was a good spread. Convenient store is right across the road. TV provided had... More

The hotel is located very close to the staion - 5 minutes walk. The rooms are not very big but this is enough. The breakfast is very good (especially the croissant). The only negative point is that there is no wifi in the room. It's a good hotel for business 'not for family).

Stayed twice for business the past 4 weeks and have no complaint. Location is good, convinience store close by, close to Nagoya station. Breakfast was ok but not special. Bathroom spacious with no complaints

I have stayed at The Cypress many times. The hotel has changed owners (the Hyatt, Sofitel, now Mercure) many times but the staff and decor remains unchanged, which is not a bad thing. Staff are helpful and courteous. The rooms are small but well presented. Find the internet is quite pricey at 1050yen per day where most hotels in Japan... More

It was easy to find. Close to the train station and the JR Towers. Very clean. Nice amenities. FRIENDLY staff. Small room. But most places in japan are small. It was worth the price. Breakfast was ok. It hit the spot. Wish that there was more of a variety or change in menu each day. Best orange juice ever and... More

I've stayed at this hotel twice - once when it was still a Sofitel, and then again just last night. No changes, as far as I could tell! It's just about ten minutes from the station, and the staff was nice enough. Only problems: For some reason, they gave me a smoking room without asking whether that was okay... and... More

I loved this hotel for having a very cozy nice room, not too large, not small. I felt so relaxed. It's located very close from the exit of Nagoya Station. Hotel staff were friendly and helpful enough to bring wine glasses and extra towels as I asked them to (I always do this because I take a bath in the... More

The hotel has a nice ambiance, quite and relaxing, with very friendly staff. The decor, especially from the evening basement restaurant and bar is great and worth a visit. The beds are very confortable, there is one international TV News channel is available, but watching it from your bed is a challenge. Good japanese and western breakfast but missed some... More

I stayed at this hotel twice when it was a Sofitel two years ago and it was very nice. I booked a room two nights ago and was unpleasantly surprised. It is now a Mercure, not a Sofitel, and that seems to make more of a difference than I would have realized. First, the bed was impossibly hard, a very... More