This is a reasonable hotel with good sized rooms. The ones with a lake/mountain view give a view of Mt Fuji. Which is one of the reasons for coming here. The hotel is out of town, so you will need a taxi to go into the town centre for the attractions or restaurants. There was only one restaurant in the... more

If you are lucky enough to see Mt. Fuji from this hotel, then you'll be glad you stayed here and won't stop talking about it. If not, you'll probably be complaning of it being way out in the middle of nowhere, or the food being overpriced, or the slight smell in the hallway, etc. I'll sum it up, stay at... more

The tourist route around Hakone is more spread out than we expected, and whilst I would recommend the Odakyu Hakone Freepass for free transport on Lake Ashi, buses, trains and cable cars, the Palace is not exactly the most convenient of locations. It is obvious that most domestic tourists follow a preset departure point on the lake and end up... more

I had mixed feelings about this hotel. Here's the good, the neutral, and the disappointing: GOOD: - Service and front desk staff. Prompt, helpful, and they can speak a reasonable amount of English which is a huge help if you don't know Japanese. They are accustomed to foreign tourists. - Price. Rooms here are more affordable than many higher end... more

We stayed here September 5th as part of a group tour through NTA. Hakone is a resort area and I would hesitate to recommend this to anyone using public transportation as it is not really within "walk-to" distance of the Lake Ashi Cruise or the Mt. Komagatake aerial cableway, but it would be well worth it if you had a... more

Stayed here for 2 nights in April. The location is fantastic, although we arrived in rain and you could'nt even see the lake let alone Mt Fuji! The rooms are large if a touch dated in decor. The hot baths, especially the outside one, are great. It was my first experience of Japanese hot baths, and I can thoroughly recommend... more

Le "palace" hôtel d'Hakoné, si nous pouvons appeller ça un palace laisse vraiment à désirer. Nous avons logé dans différents... more