This hotel meets my preference. It is one of the hotels where I can get the feeling `I am staying at a hotel', completely out of daily life. Not to mention the elegant outlook, room interiors are also graceful, mostly white, and have some antique feeling. I think the exceptional coziness of this hotel comes from the maturity, passing 18... more

Got a single room here (ex breakfast) for 11,000 Yen. Not too bad when the Euro bought more Yen but not a great deal now. The room was great, unusually big for Japan and well furnished but I spent most of my day out. I am used to the 10% service charge in high end Hotel bars but a 1000Yen... more

We stayed for two nights in June 2009. One night was booked on points and the other was using the "Friends & Family" promotion. We made our way from Tokyo to Yokohama via JR and then changed to the local subway to get to the station closest to the hotel. In all, it was a very easy travel taking no... more

we stayed in that hotel for 4 days last week. the view from the room was incredible. (the cosmo world) when we first arrived at the hotel, the receptionist insisted that we didnt have a reservation, but after 20 minutes of talking, he said that he made a mistake and gave us our rooms. it was annoying. above that, the... more

The first thing you need to know about this hotel is that, although it is called the "Yokohama Grand", taxi drivers will take you to one of three other "Grand" hotels, so just say the "Intercontinental" and they will understand. Public areas at this hotel are cavernous with huge lobbies and meeting areas which seem even larger when the hotel... more

Friends that live in Japan booked us into this hotel for our first three nights. We found the location was excellant, Rooms were large and very western styled. We spent a great deal of time in Queens square for meals and the use of the train station. The hotel is part of a huge conference centre and was always busy... more

Was in the area for an event at the convention center located right next door. Was there at 13:45 and wanted to check-in, but they told me that check-in as 14:00...I told them that I had a bus to catch to pick somebody from the airport (yes the airport limousine bus stops at the hotel) so I had to check-in... more

We stay here every once in a while and have seen it go down in service quality and everything else, however, they are trying to improve - or get some of their "priorities" straight. The main problem is that it is a huge hotel and their front desk and restaurants are just way too small for their total capacity. That... more

This hotel differs from ICH concept. As I have used to in Europe. Hotel is large and seems that this hotel is not well organized. We came one hour before official check-in time (14:00/ 2PM). Reception was unfriendly, staff member stated first that there are no reservation for us as it was quaranteed from hotels website. After waiting it was... more