The staff went out of their way to ensure that our visit to a local customer was a success. We really apprecaite the staff going above and beyond to help us. In addition to the customer service, the rooms etc... were beyond expectations for a typical "Business Hotel."

I stayed here for one night in the first day I visit Japan.The room is clean,not too big but convenient.Key card security,free wifi,water bath,Tv. etc. The hotel is close to JR Utsunomitya sta. so you can go to Tokyo,Nikko or other city in Japan very easy.

I spend a lot of time in Utsunomiya on business, and this is the best hotel I have found so far. Clean well equiped rooms with good beds. Rooms big enough. Across the road from the station and many restaurants in the area. No issues.

We stayed in the hotel for three nights in December. First impressions of the hotel from the lobby is quite nice. The hotel is quite large. The room was quite large for Japan and nicely furnished (really standard Richmond Hotel). As is standard in the wonderful Richmond Hotel chain, the room is spotlessly clean and is a great value for... More

The Richmond hotel was my home away from home for a two week business trip stay. The staff was friendly and helpful. The room was not big enough to have a dresser which meant living out of a suitcase the whole time, but it was comfortable and clean. They have Wi-Fi access which was nice. The hotel is located close... More

Overall, I enjoyed the stay and will return. Very clean, well run hotel in a very convenient location. If you are familiar with the area, you are block from the station and close to a number of restaurants. I got the breakfast special package and you can choose from a Japanese or Western breakfast. I opted for the "Western" --... More

We stayed in this hotel as it was cheaper to stay in Utsunomia and get a train to Nikko than stay in Nikko. It was a bit weird that we had to check in & check out using a self-service machine, but it made it a little fun. (Don't worry, there are still staff at the reception). They gave us... More

Very spacious room for a Japanese hotel. Staff were very friendly and eager to help although the times for the bus service to Honda museum was not correct. Location is 2 mins from airport bus and 5 mins from JR station

I chose the hotel for a well connetcted stay inbetween Tokyo and Nikko. I had a very clean Double Room for single use, which was very spatious, furnished in contemporary business style - but had no nice view. Friendly, English speaking staff, efficient service (check-out a little bit too automated with check-out machines). Free WLAN in the hotel lobby. Hotel... More