This hotel is surely not 5 star - maybe it was like 10 years ago! Sad as this place has potential but its just being so neglected! The spa is not working and those pics u see on internet its just deceiving. There is no proper housekeeping team to keep up the place and the towels & sheets are not... More

We stayed here during 16 March 2013 for 3D2N. The whole resorts has only have 5 pairs of holiday makers during that time and another couple demand to leave almost immediately upon check-in because of the huge disappointment with the resort. For a start, the resort is facing the clear blue sea and a mountain far from the island. It's... More

Bookings made by my husband through Sari Pacifica website. After few friendly e-mail exchange, we got ourselves a 3D2N Garden Villa on 29th to 31st March 2013. A full board package including welcome drinks, boat rides to & from the jetty, breakfast, lunch and dinner. Together with the bookings, we had our boat confirmation leaving the jetty at 12 noon... More

Myself and three other friends stayed here for the long Easter weekend and we can only echo off from Laura's review except we decided to stay for the three days as all the other resorts on the island were booked up and after a 5 hour journey from Singapore we didn't want to make the same trip back again. Any... More

Along with 10 other holiday makers, myself & my partner boarded a boat heading to our accommodation. Two hours after we arrived, we all got back on to a boat and left!! The Accommodation was....we we are polite so we shall say "horrible". We 1st got a bad feeling about the place when our boat did not turn up and... More

Only 5 staff, 2 malays and 3 foreigner. Poor room condition, poor air cond (no remote control). Rusty kettle, expired toothpaste, shampoo and bath foam, a lot of nonfunctional lamp, dark surrounding at night, sliding door not working, rust water. The resort just open and we are unlucky experiment customer and only 5 room booked. All very disappointed. Look like... More

We stayed at this property last June 2009 and were dissapointed. Room was big but basic and decorated in cheap furnishings and fittings Restaurant had a extremely limited menu (2 main courses) and canned fruit for desert. Grounds are poorly looked after. Not worth the money they charge. Worst of all even after settling the account in full on departure... More

On the 23rd September, I joined my office weekend away to this 'resort'. As part of our celebration, we had hired the whole resort therefore the staff were aware that around 100 people would be arriving. This begs the question why they did not think to check beforehand if (Prisoner Cell)Block H rooms had any electricity or water! I was... More

In pictures/website this hotel looks good and although relatively expensive - if it lived up to expectations it would be a great place - especially given how close it is to Singapore. We booked a two night stay at the hotel and left after one. Our experience (group of 6 friends) was dire - the transfer from Singapore did not... More