If you are after a 5 star resort, this isnt it. The rooms on the water are nice... nothing particularly spectacular. It's when something goes wrong that this place fails miserably... No hot water for 2 days, tv didnt work, cobwebs everywhere, bars with no bartenders, etc... And when we notified reception of the faults - did they care? Not...
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It is much regretted to hear about your unpleasant stay at our resort. We sincerely apologies for the inconveniences caused to you and your wife and we fully appreciate the effort you have taken to provide us with this invaluable feedback.
At the same time, we have taken all necessary actions to improve and upgrade our services accordingly in our...