the concierge n bellboy is polite n helpful.But the front office has to learn to be polite n courteous,they need to learn n say "welcome""thank you"n "enjoy ur stay".Theres cockroaches in the bathroom,although one of the reviews say humid country has few insects its just not logic for a 4 star hotel to have cockroaches.I've been to more than 10... more

When we arrived at the hotel after booking it trough their homepage, we found out, that they lost our reservation. The manager gave us an even better rate than the internet rate including breakfast for two. The rooms are great for the money and there is even a small pool, which isn´t used, because it`s right behind the lobby. The... more

Just a comment for people making a stop to Kota Bharu on the way to the beautifull perenthian island. My wife and I experienced strong racism in this city because we were not muslim (no head cover for my wife) such that we stayed at the hotel all evening and kind of obliged to eat in a separate room than... more

It is difficult to understand how someone could give a hotel such a bad review on the strength of a couple of cockroaches and a few ants. Obviously the reviewer is inexperienced at traveling in a humid tropical climate where such wildlife is the norm rather than the exception. That said, we found the hotel to be charming and quite... more

According to the reviews this seemed quite acceptable. Well, this is not a touristy area so we thought we were prepared. At first, the rooms seemed ok. Front-end staff were most helpful and friendly. However, the first evening, there were seveal cockroaches in our kids' room. We complained and were told this would be rectified. The next morning there were... more

In der Preisklasse hatten wir ein hochwertiges Businesshotel erwartet. Zum selben Preis (~50€) bekommt man schließlich andernorts eine Übernachtung im... more