Not particularly impressed with the hotel. Check in was arduous. Rooms are mediocre and the staff keep turning down the AC and it is very hot in April. Beds are a bit hard, fitness center and pool are pretty good tho. Not sure there are very many other options in the area. more

This is the best hotel in KB by a mile the staff are first rate the rooms are very clean. You can even get a beer !!!! more

Great luxury hotel with beautiful rooms focused on business. Small bathrooms but large king bed. Unfortunately, no balconies. Very friendly and helpful staff. Nice pool on the 8th floor that was open until late. Some distance from the center. more

The hotel a pleasant surprise. I didn't really expect it to be such a nice hotel. Rooms are good. Prices are reasonable. Service excellent. No other hotels in Khota Baru can match its standard. But the hotel really need to look into the carpark arrangement as I rather felt unsafe parking my car at the basement as it is shared... more

I don't know if some other correspondents had bad luck on their visits but I found this hotel almost on a par with the Mandarin Oriental style hotels in KL and elsewhere - one of the best on our 2 week Malaysian trip. Excellent, friendly service and superb buffet (we had a a Japanese style feast, with chefs flown in... more

Great rooms, staff friendly and helpful. Buffet breakfast really enjoyable and good value. Location of hotel out of the way, but easy to get to. After a long drive a surprise to see a hotel of this quality. more

I was with my family, 8 adults and 1 child. We were advised to take the junior suite (1 king size bed, 1 sofa bed) and one duluxe room (2 queen beds) as we asked for connecting rooms. I had requested for 2 duluxe rooms (as they come with 2 queen beds) but was told that they do not have... more

This hotel seems strangely grand for a place like Kota Bharu, which felt very much like a small provincal town. The hotel is huge (it's the biggest building I could see as I flew out) and has all the trimmings of a good four star hotel. The room was very spacious and comfortable with the standard Satellite TV, etc, and... more

After a 3 weeks road trip throughout Malaysia, we ended up in the Renaissance hotel for the night before our flight back to Europe. What a pleasure to find a nice comfortable bed, AC, clean bathroom... The staff was friendly, but did not speak very good english -> improvement point. It is not exactly located down town, but there are... more