Was initially cautious about the place. Hotel had changed name two times already, formerly Sheraton and Dorsett. But then again, those are pretty good names for a hotel so I was hopeful. And you know what... it was great! They let me check in early at 10.30am, that was nice. Hotel decor was nice, not shabby at all. Got a... more

We booked a 7 rooms in total, I stayed in a deluxe room but was disappointed to find out that the only difference between a superior room and deluxe room was that there is a sofa and a coffee table. The toilet is clean and brightly lit, the amenities are not very impressive though, only one toothbrush for a room... more

Booked a twin room for special promo price of 150 ringgit per nite despite reading some bad reviews. Pleasantly surprised as it was really worth it given the standard of the room! clean, modern, with all the things u need. Location of the hotel is ok too, next to Giant supermarket if u need any thing urgent. buffet breakfast included... more

Made a booking for 3 nights initially but amended it to 1 subsequently. However, there was some hiccup when we arrived to check in in the evening after a long drive. The front office staff was exceptionally patient (especially Sylvia) and really tried hard to resolve the situation. We finally settled in nicely and enjoyed a good night's rest -... more

The hotel was good but its a bit far from main attraction, hotel was clean and the room was spacious even its a bit to old.... Breakfast was fantastic.... you have everything that you need. more

Had been a little disturbed by the mixed reviews on Trip Advisor but let's get real. Our room was clean, the bed linen spotless. The carpet could do with being renewed but the room was spacious and adequately comfortable. As for staff service we were quite impressed. Front desk service was efficient and friendly, and lobby service unbelievably helpful and... more

Have just returned from Malaysia and must say that we find other negative reviews on this hotel hard to understand in terms of our experiences. The hotel was previously the old Sheraton Penang and based on the quite low tariff on the internet we were not expecting too much. We did ask for a non smoking and renovated rooms and... more

This establishment is not a hotel but a major disaster area. The rooms are dirty (that is wallpapers, carpets, blankets, bathroom). Mattresses must be 20 years old; backpain guaranteed! Service is non-existent. Housekeeping takes about 3 minutes to sweep through the room. You get 1 bath towel only for 2 people, no hand towels, nothing. When asked about that, housekeeping... more

Stayed at the Hotel Royal 4 nights. Took an apartment with a balcony. First impression was panic. The curtains fell off when l opened them. The rooms were huge but it felt like no one had used them for a while. l wanted to leave immediately but that was impossible. So l explored Penang. Suddenly my stale rooms looked palatial.... more