Don't expect a 4 star hotel when you book here. It is more like a 2-3 star hotel. Whilst the location is great, the reception staff are not very friendly and look like they don't want to be there. We expected a nicer hotel for the rate they charged and therefore, on the basis of value for money, this is... more

Cititel George Town is right in the centre of the town, apart from that, nothing good about it. I work in hospitality and I know what a 4 star hotel should be like! We booked the hotel online while we were in KL. Everything looks good in photos, always. But it is an old run down hotel with unprofessional staff,... more

I choose this hotel as I have to attend conference in the nearby area. I stayed in the standard room for 2 nights. The hotel was considerably new as compared with other nearby hotels. The room is small but clean. As it is a 3 star hotel, there is no swimming pool. So, you will be disappointed if you plan... more

This is a "never again experience!" I booked a suite as i saw here that the standard rooms might not be too comfy and ended up in a dirty (spider webs all over, dirty windows and smelly carpets and furniture) "suite" - in fact it looked like two standard rooms that just had an open door in between, just one... more

I stayed 3 nights in this hotel. Standard non-smoking room was clean and quite large and suited me fine as I was not going to spend a lot of time in my room. TV was older but did not watch much of it. Lobby in hotel was very nice and staff were fine. Need to "key-in" lift/elevator to get to... more

got a surprised when i went into the room. ceiling was high and it came with a ceiling fan. something i have never seen before, but a welcoming gesture. furniture is tired, when scratches and peeling and the cushion on the armchair was all tattered. bed is comfy with good pillows. unlike some hotels which had floppy ones. tall windows... more

I have stayed here for quite a number of times and all were pleasantly stay. The room is cheap but the condition is good. Clean and tidy. The location is great as it is in Gergetown and you could enjoy nice food plus places to visit. No problem with car park as everytime I could find one available. Breakfast is... more

I got a good deal online from Cititel Penang hotel, RM132 (after discount) for their deluxe room. The deluxe room was nicely renovated and clean. The price does not include any wifi access in the room nor any breakfast in the hotel. If you need to go online, you'll better off pre-booking it for RM20 extra per day. It is... more

Cititel is a great hotel to stay at in Penang. The rooms are very cozy, great staff, great food at the restaurant, and location is great. I would book the rooms on the internet for the prices... including internet and breakfast. The breakfast was great... great local food and continental items included. Very up-to-date hotel. Easy walking to great shopping... more