Being a local resident in KL, I am ashamed to say this hotel standard is below 3 star hotel. I am very displeased with the level of professionalism shown by the hotel staff. First of all, we requested late check-in, and upon arrival, we left our car for valet parking, but when being asked what's the price, the staff could... more

My husband and I live in KL but we went to stay at the Shangri-La to celebrate 10 YEARS since the day we met in 1998. Needless to say this is a VERY special occasion. We didn't want to go out of town just for 1 night so we decided to go again to Cyberview Lodge in Cyberjaya. But since... more

I stayed there on the 16th January 2008. I was really dissapointed with the service rendered. That was my thrid visits to the property. Upon entering my room, i realized the floor was dirty, my bed sheets stained and the bathroom's glass door full with finger prints and stains. Called and complaint about it. No apology extended. But, the housekeeper... more

Stayed at this hotel as a spa retreat. Came with a discount on the spa package (don't really remember if it's 30% or 50%, I think it's the latter). Spa is really nice, comes with attached "outdoor" shower (enclosed but with no roof) and toilet, also attached jacuzzi. The infinity pool is lovely too. The bath is glorious, with the... more

This is a little boutique hotel well situated in the not-yet-thriving (dead) town of Putrajaya. The property itself is quite distinctive being situated inside a small park and with panoramic views of the developing skyline (which is actually very beautiful). The problems start with anything to do with service including: Getting a drink at the pool Ordering room service Having... more

I stayed at the SL for 1 night. This hotel is located in Putrajaya - an area south of KL that has been developed into the principal administrative center for Malaysia over the last few years. Specifically I was visiting "Cyberjaya" the government subsidized technology area- and the SL is convenient for this. Being a government developed/controlled area it is... more

I love everything about the hotel. It is definitely one of the loveliest hotel i have ever stayed in. It has such beautiful architecture and this place is definitely very unique. Food wise, the room service was just so-so, while the breakfast is average. The view from my room is breathtaking. I enjoyed the spacious and unique room immensely and... more

We just came back from a weekend at this hotel and enjoyed our stay immensely. We had our 2 young children (4+ & 1+ yrs) with us and they were treated equally well as my husband and I was. We stayed in a ground floor room (113) with its' own personal & private courtyard area, pond & fountain instead of... more

Architecturally, this is one of the nicest hotels I've stayed in. The rooms are lovely with great open plan (via a sliding screen) bathrooms, and balconies overlooking Putrajaya. The public areas, including the pool, are equally beautiful. The downside is the service: well meaning but painfully slow checkin, an hour long wait and repeated reminder calls for an iron, surly... more