We stayed in this resort after a week of jungle adventures in Sandakan. We had done a lot of travelling - bus journey's and internal flights and needed somewhere to get some much needed rest. The hotel's proximity to the airport (10 minute taxi ride) made it the perfect place to relax before flying home. We were amazed by the... More

We've just returned from this hotel in Borneo, what a fabulous place to stay! Would definately recommend it. Lovely food, genuinely friendly staff, especially Velinda and Kelly in the Borneo Lounge! We stayed in the Deluxe Seaview Suite (Sepilok Suite), it was absolutely stunning. Huge balcony with fantastic views. Cannot think of anything bad to say about this place. Would... More

The location is not too convenient and it take US$12 to take a taxi downtown. But if you like diving and do a liitle golfing or mainly for relaxing, it is the resort. It has its own pier to go to islands for diving. The resort has almost all the activities you need for a resort. Room and bath are... More

service doesnt correspond to the expectation of a 5 star shangri-la hotel: - check-in: we have to find our room alone/ luggae came 10 minutes later OK but withouth any info. about room and services - in the room, no drinks in the freezer, no price list for ordreing drinks in the room - breakfast:sometims coffee is served, sometimes not...inconstant... More

We stayed at the Tanjung Aru for 5 days in early January and had a wonderful time overall. Airport Pick-Up: We arranged a pick-up car with the hotel since there were 7 of us and they were waiting for us as soon as we arrived. We piled in and were at the resort in 10 minutes. Check-in: Not so good.... More

easy to book thru internet. the room is very romantic with a champaigne as our welcome drink and fresh fruits. the view was breathtaking at morning and night. the breakfast buffet was okay but not outstanding. the kids pool and water facilities are good! More

I stayed in this hotel for the first time last week, the staff were very welcoming. We had sea view rooms that were lovely looking out over the sunset bar. Cleaned daily and we had the rooms turned down at night which was a lovely touch. The pool was great, an infinity pool looking out over the sea and the... More

This resort is clearly the best in KK and entitled to its 5-star claim - it is well located, has lovely gardens/green spaces, attentive staff, quality fittings, good food, excellent pool and our room, while not over-large, was well appointed. There was a problem with our booking in that we were not expected until the following day, but the staff... More

Nice and clean. Big room but a little bit old style. 5 star customer service Best hotel I stay in Malaysia More