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Batang Ai Longhouse Resort, Managed by Hilton

3.5 of 5
Lubok Antu, Sarawak, Malaysia | C/O Hilton Kuching, Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
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Batang Ai Longhouse Resort, Managed by Hilton
Ranked #11 of 42 hotels in Kuching
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227 reviews from our community

Traveller rating
    56
    86
    62
    13
    10
See reviews for
Families
32
 
Couples
105
 
Solo
15
 
Business
2
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Sausalito, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

I loved my experience at the Batang Ai longhouse. I was determined to be able to see some of the longhouse culture during my recent trip to Borneo and I did indeed have that experience staying at this hotel. The hotel was probably really a stunning property when it was first built, it has seen some wear and tear, and... More

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See 2 more reviews by Melissa K for Kuching
Cumbria
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 13 May 2013

We loved this place even though you wouldn't call it 5* and would liked to have stayed longer. The staff were very friendly and the food was good. It is a wooden building which sort of reminded of us a colonial building. There were lots of bats flying in and out of the verandah as well swallows and even baby... More

Was this review helpful? Yes 1
See 2 more reviews by discerning60 for Kuching
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
21 May 2013

Thank you for your comments. I am glad to hear that you enjoyed your stay at Batang Ai. Hope to see you return in the near future. Safe travels. With kind regards, Jon Warmington General Manager Hilton Kuching and Batang Ai Longhouse Resort, Managed by Hilton More

Rivenhall, United Kingdom
Top Contributor
62 reviews 62 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 May 2013

This hotel (being managed, not owned by Hilton) is very tired, and not especially clean. Some parts of the hotel (e.g. the verandas) were missing sections of roof, and were clearly in need of some prompt maintenance. The hotel is home to numerous bats and geckos, all perfectly harmless and amusing, but of course do make life even harder for... More

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See 9 more reviews by Colin_JS for Kuching
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
21 May 2013

Dear Colin, Thank you for taking a moment to share your experience about your recent stay at Batang ai. Hope to see you return to Sarawak. Safe travels. With kind regards, Jon Warmington General Manager Hilton Kuching and Batang Ai Longhouse Resort, Managed by Hilton More

West Cork Ireland
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 May 2013 via mobile

As we flew in to Kuching I was sat next to a local on the plane who pulled a face when I said we were coming here and he said that the place was looking"tired". Our experience was that whilst the place is not in pristine condition it is more than satisfactory. Not being pristine is appropriate for the jungle... More

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
21 May 2013

Just wanted to thank you for your recent stay here at Batang Ai. So glad you were able to experience our warm Sarawakian hospitality and we look forward to seeing you again. With kind regards, Jon Warmington General Manager Hilton Kuching and Batang Ai Longhouse Resort, Managed by Hilton More

Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 26 April 2013

We visited Batang Ai Longhouse in March 2013. Overall we liked the rooms, and had no problems with the transfer from Kuching. The food was okay, it was a buffet style and many of the dishes were not replenished so a lot of the food was not available. The location is beautiful, we were a bit disappointed by the lack... More

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
1 May 2013

I appreciate your review of your recent experience at our resort. I am very sorry that you were treated with an undesirable level of service. I have addressed these issues with our team. The next time you are in Kuching, we would love to have you come back and experience a better level of customer service. Thank you once again... More

alberta
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 23 April 2013

We rate this hotel a 5 star for it's location in the jungle and the amenities they are able to provide their guests. Please remember where you are and how remote so don't expect all the modern technology. We recommend that you take a tour with the locals up the river to see the falls and experience a riverside BBQ.... More

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
25 April 2013

Thank you for your gracious comments about your recent stay at the Batang Ai Longhouse Resort. I am glad that you found the location and service levels of the resort to your satisfaction. We really appreciate your understanding. Hope to see you return again soon. Safe travels. With kind regards, Jon Warmington General Manager Hilton Kuching and Batang Ai Longhouse... More

cyprus
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 23 April 2013

Stayed for one night as part of a package and the approach to the hotel from the lake made an unusual experience. The hotel is built in a Longhouse style and provides adequate but comfortable rooms with a large bathroom and walk-in showers and a separate toilet. A smallish but perfectly good pool is available and a couple of accompanied... More

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See 4 more reviews by timcyp for Kuching
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
25 April 2013

Thank you very much for taking the time to share your experience. The resort's setting is truly unique and makes a great escape for those seeking tranquility plus a little bit of adventure. We look forward to servicing your travel needs should you return to Kuching. The resort is set in a With kind regards, Jon Warmington General Manager Hilton... More

New York City, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 April 2013

We had spent one night at a tribal longhouse. The next night we spent at the Batang Ai Longhouse Resort. It was ok. The rooms were ok, the service was ok, the food was ok. I couldn't figure out why people would travel to this for a vacation. Had a better time and ate better at the tribal longhouse.

Was this review helpful? Yes
See 2 more reviews by Richard S for Kuching
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
16 April 2013

Dear Richard, Thank you for staying with us at Batang Ai Longhouse Resort. We sincerely appreciate your feedback and we're very sorry you were unhappy with our resort facilities. We will take your comments under consideration as we continually work to improve our guest experience. With kind regards, Jon Warmington General Manager Hilton Kuching & Batang Ai Longhouse Resort, Managed... More

Walnut Creek, CA
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 26 March 2013

A unique experience to drive through the country, take a boat across the lake to arrive at this longhouse style hotel. The setting is lovely. The staff is friendly, but I would call the facility a little "tired" Rooms are basic and smaller. Dining is buffet (of course) and I thought the quality was marginal. Be aware that wine is... More

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HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
16 April 2013

I want to personally thank you for sharing your stay with us on TripAdvisor. We sincerely appreciate your feedback and we're very sorry you were unhappy with our resort facilities. We will take your comments under consideration as we continually work to improve our guest experience. I welcome any additional comments or suggestions you would like to share. With kind... More

Brighton
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 15 March 2013

My wife and I were at this hotel for two nights as part of a trip to visit a Longhouse Tribe. The hotel is built in a style to copy a long house - sort of a bit odd really, lot of construction cost when you would only go there to visit the real thing! Bed and rooms very comfortable.... More

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See 2 more reviews by Grinders13 for Kuching
HiltonKuching, General Manager at Batang Ai Longhouse Resort, Managed by Hilton, responded to this review
21 March 2013

Thank you for choosing to stay with us at the Batang Ai Longhouse Resort. I am glad to hear that you enjoyed your stay and that our team has made your stay memorable. I will be sure to share your comments with them. Traveling into the interiors of Sarawak, whilst exciting, it can be tiring. Hence, the resort provides much... More

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Hotel Summarization (Beta)

What travellers say

  • Swimming pool(6)
  • Canopy walk(3)
  • Other guest(3)

Additional Information about Batang Ai Longhouse Resort, Managed by Hilton

Address: Lubok Antu, Sarawak, Malaysia | C/O Hilton Kuching, Jalan Tunku Abdul Rahman, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar/Lounge Business Centre Free Parking Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotels in Kuching
#9 Family Hotels in Kuching
Price Range: £
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Set on the edge of the world's most ancient rainforest on the island of Borneo, the Batang Ai Longhouse Resort, Managed by Hilton is a self-contained haven on the 20 hectares shore of the Batang Ai Lake peninsula.275 km from Kuching city, the resort is surrounded by tropical rainforest just waiting to be explored.It takes a 4-hour drive and a 20-minute boat ride to get to the resort. A daily shuttle service is available from Hilton Kuching. A fee is applicable. ... more   less 
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Also Known As:
Batang Ai Longhouse Resort, Managed By Hilton Hotel
Batang Ai Longhouse Resort, Managed By Hilton Hotel Kuching
Hilton International Kuching
Hilton Kuching
Kuching Hilton

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Batang Ai Longhouse Resort, Managed by Hilton
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