This hotel can only be reached by boat and is built in the style of an Iban longhouse, which means each block (of which there are 11) consists of a row of rooms in front of which is a long 'communal area' before you rech the outside. A little unusual to say the least and not the best use of...
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Dear Guest
Warm greetings from the Batang Ai Longhouse Resort, managed by Hilton.
Thank you for going out of your way to share feedback with us in regards to your recent stay at our resort. I am pleased to inform that the resort was built according to the Iban architecture as the area is pre-dominated by the local Iban tribes....
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If the words 'Hilton' and 'Resort' is what brought you to this hotel then it may not be the place for you because Batang Ai is unlike any hotel you've ever stayed in. My husband and I had previously stayed here for two nights as part of an escorted tour we took with the Travel Collection (now Kuoni Smart) and...
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Dear Guest,
Warm greetings from Batang Ai Longhouse Resort, managed by Hilton.
I thank you so much for such positive feedback.
We are not yet ranked # 1 but we do our utmost to reach this position. We truly love our guests and cannot help indulging them. Not only adults but also children. Every guest is entitled to be taken...
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Its a long drive to get there (around 4 hours or so with 2 stops) which I believe can be organised by the hilton in Kuching, although our transport was organised as part of our tour with Page & Moy so I can't comment on the hiltons transport... We were lucky to have an air conditioned coach and made stops...
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Dear Guest
Thank you for taking the time to write a response on TripAdvisor.
We are delighted to read that you had a fantastic stay and it is such a pleasure to receive such positive feedback. It is so pleasing to note that you liked our room and the view and your kind understanding of the bat droppings situation. Even...
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My husband and I stayed for one night at the Batang Ai resort in July 2011. We were accompanied by a terrific tour guide and driver as part of the Kunoni Borneo Adventure. This had to be the highlight of the whole holiday. On the long trip to the resort, we stopped for lunch and to load up with goods...
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Dear Guest
Thank you for your kind comments on TripAdvisor.
I am pleased to read that you had a fantastic stay and found the staff 'make' the resort and your stay memorable and enjoyable, it is such a pleasure to receive such positive feedback.
I concur with that the Iban hospitality is one of the greatest you can find any...
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From the confusion at the car park, the condescending gnome at reception (Oh, you are only staying one night) to the awful night's sleep, the Batang Ai took my money and left me a very unhappy traveler.
We were looking for somewhere to break up the journey from Kuching to Bintulu, and it seemed the Batang Ai was the perfect...
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Dear Guest,
Thank you for posting your feedback on TripAdvisor website.
We are certainly disappointed to learn that your experience with us did not meet your expectations.
Whilst you have highlighted your experience, we will continue to work hard to ensure all our guests are made to feel welcome. We are looking into this and would like to thank you...
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My wife and I stayed for two nights at the Batang Ai resort. We were accompanied by a terrific tour guide and driver (Doris and Barak) from the Kuching office of Diethelm Travel. And we were glad that they were along! On the long trip to re resort, we stopped off at Sirikei to visit the morning market (and for...
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Dear Guest
Thank you for posting a review on TripAdvisor.
I was delighted to read that you have had an enjoyable visit to the resort and we thank you for your very positive feedback on our rooms and the Sarawak Laksa.
Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming...
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We stayed at Hilton Batang Ai for two nights. The hotel itself is very unique and the surrounding is beautiful. On the whole, we really enjoyed our stay (despite the rain) and we throughly enjoyed the feeling of being close to nature (especially with the Swallows and Bats that were happily swooping around you). The hotel staff were friendly and...
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Dear 7spa_seek
Thank you for posting a review on TripAdvisor.
Your observations and opinions are appreciated as they enable us to assess the standard of our facilities and services and to monitor if we are meeting our guests needs and expectations.
I am disappointed that there is an issue with the cleanliness of the resort especially with bat droppings along...
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Spent 2 nights here as part of Longhouse visit. Enjoyed the drive each way along with various stops made. Hotel very quiet and peaceful. Ate from buffet 1 night and from menu next. Breakfast was adequate. Pool closed at time of visit - but able to swim in lake to cool down. Rooms very quiet - ours over looked back...
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Dear Vada_9
Thank you very much for posting a review on TripAdvisor.
We are delighted to note that you had enjoyed your stay.
We hope to have another opportunity in the not too distant future to welcome you back.
With kind regards,
Morgan Layberry
Operations Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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We stayed for two nights in October. This hotel has the potential to be fabulous, but falls short. The bedrooms are all in longhouse style and ours was in a block close to the main part of the hotel, which was good. The downside was the bird and bat droppings in the hall area which looked as if they'd been...
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Dear Northumbr
Thank you for posting a review on TripAdvisor.
Please accept our sincere apologies for not living up to your expectations. Your feedback with regards to the cleanliness of the resort is very much appreciated and we thank you for it. Rest assured, the bat droppings would have to be cleaned on a daily basis and we will look...
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We were about 20th of september in Batang Ai Longhouse for one night.
The food in de evening was very good, but they do really not understand a starter and a maincourse. We were just enjoying our soup when maincourse was served. We told them we did nog want it yet, we wanted to finish our soup and after a...
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Dear Frutsels
Thank you for posting a review on TripAdvisor.
We are sorry to learn that your dinner were served not in the manner that was expected to be and we appreciated very much your feedback with regards to the cleanliness of the room with special mention on the bedsheets. Please rest assured refresher trainings for restaurant staff will be...
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