I recently travelled to KL with work for our team holiday. We stayed at the Sunway Lagoon Hotel which is about 40 mins from the KL airport. The hotel itself is very impressive almost bordering on gaudy to be honest with big elephants out the front, lots of gold and that sort of thing. We had booked club rooms. Amazing... more

waited for more than half an hour to check-in with small children in tow and saw strands of hairs in the basin and bathtub... what a turn off! mini bar was unfilled upon check-in and inconsistency in service deliveries i.e. first night bottled water was refilled and subsequently for the next two nights, nothing has been done. room attendant did... more

Although I have booked a newly renovated room as the staff say so, the room is very small as it come with Junior Queen bed which is much smaller than normal. The pool water is so dirty and cloudy that we do not feel good swimming in it. The jacuzzi pool was not functioning well with some pumps not working... more

Well, I don't know were all these other people are staying who rave about the Sunway because frankly...... IT IS a DUMP!!! I travelled to Malaysia with my husband on business, myself and my one year old on vacation. I had read several reviews and decided to stay at Sunway because of the pool, shopping and beautiful pictures of the... more

If I had not seen pictures of the hotel before we arrived, I would have been convinced that we had been delivered to the wrong place. Even the street leading down to the hotel was impressive, due to the fact we arrived the last day of Deepavali, the Festival of Light. The hotel reception area was amazingly opulent, I commented... more

We stayed at this hotel in their Club Rooms and celebrated our 4th Wedding Anniversary while there. The staff all made us feel very welcome and on our Anniversay day they arranged as a surprise for us a cake which they left in our room. We both had read negative comments regarding this hotel and it was obvious from the... more

I am an expatriate based here in KL. I have projects running around the Klang Valley with one currently in Bangsar. I booked this hotel for a client who insisted because of the resort surroundings. I must admit that I frequent KL more for the happenings but was surprised at what Sunway could offer. The restaurants are plentiful and the... more

Worst trip of my life. Room, facilities and amenities were all actually quite good. Pool is great. Very friendly staff. What they left out of the brochure is that this area of KL has had very bad Dengue Fever issues this year. Especially Sunway. For example, there is a section of trail between the pool and the Duplexes (rental apartments... more

I was truly impressed by the comfortable rooms. I booked for 2 deluxe rooms ajoining and the upgraded me to a suite for one of the rooms. The kids went wild with the huge tub. The beds were huge so I can easily sleep two to a bed. The best part of the trip was the buffet breakfast which had... more