We arrived after 3:00 pm which is the check in time. The front desk girl told us that they had problems with the air conditioning unit. I asked when it will be repaired and she did not answered me. I asked to speak to the manager and she went inside the office but the manager never came. She told us... more

The hotel is beautiful, clean and the breakfast is great, delicious. However the employees have no idea what customer service is, nobody has any information about anything, and nobody seems to be willing to work, they are almost un approchable, honestly you feel intimidated to ask for anything. The internet doesn't work most of the time in the business center,... more

The rooms need to be changed, AC not working properly and you can smeel the humidity in the room. The service is less than average, really need to improve their Customer Service. more

Very Colonial and beatiful views. The mosaics in the bathroom shower and just gorgeous as is the lovely plush bathroom. Room was very large and it was only a standard. Colon is about 15 minutes away which is good as Colon was a dive. The only down side of Melia at this time of year, was for us, the lack... more

This place is HUGE, lots of pottery, and gave me the creeps though the luxurious pool area can comfortably hold 1000 people and the buffet meals were quite nice. Our beds were 3rd rate with old sheets and scary blankets. The bathroom, in contrast, was all marble - no one installed any towel racks, though. Used to be a huge... more

We enjoyed very friendly helpful service from the desk clerk to restaurant service and a great breakfast buffet included in the price of the room.Our room was kept clean with extra towels without asking for them. I would recommend this hotel. The grounds are beautiful too.The entertainment in the bar area on the weekend was nice also. more

The review below is not short. But it is the stuff that horror stories are made of. Please read on to see how truly bad hotel service can be. <<< Indifference at check-in>>> ======================== The fact that no one helped us at the entrance with the door as both me and my colleague, who were loaded with suitcases, came in,... more

I stayed overnight at this hotel in order to pick up a Royal Caribbean Cruisde Ship the next morning. The hotel grounds are fabulous. They have a zip line that was not in operation, also kayak boats and they offer short trips to islands where indigenous tribes live. I also was able to book a trip to Gatun locks about... more

I took a weekend trip to Melia Panama Canal and it was dissapointing to say the least!. We book the "Servicio Real" Suites with private check-in/out, exclusive lounge, butler service, welcome amenity, pillow menu, open bar (6pm to 8pm) exclusive for Royal Service guests and found nothing of that!. What a rip off!!! There was no air conditioner on the... more