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Holiday Inn Auburn - Finger Lakes Region


Hotel class 3.0 of 5
75 North Street, Auburn, NY 13021
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Reviews you can trust

81% Recommend
4.0 of 5 stars 52 reviews
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By trip type
All (52)
[ Date ] [ Rating ]
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5 of 5 stars
New Jersey
6 Dec 2009 | Trip type: Business, Solo travel

My stay at the Holiday Inn in Auburn is always an excellent experience! The staff is extremely polite and personable. They work very hard to make sure that the guests are cared for. The rate is reasonable. The breakfast offered is awesome. The staff at the bar is attentive and service minded. As far as hotel management Amber, Mary, Nikki,... more

Management response from
Mary Moore, Director of Sales

Thank you for your business and for your great review. I (we) are glad that you are pleased with your accommodations and the services you receive when staying at the Holiday Inn. Thank you again for your patronage. I (we) wish you a joyous holiday season, and all the best in 2010.

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2 of 5 stars
Toronto
28 Nov 2009 | Trip type: Business, Solo travel

I stayed at this Holiday Inn recently, and my experience would have been wonderful it were not for the hotel manager, Amber Gansert. Amber Gansert tainted my stay horribly - not because she refused to acknowledge the daily rate I was promised before I drove all the way from Canada...but because of the demeaning, embarrassing way in which she dealt... more

Management response from
Mary Moore, Director of Sales

Thank you for your review. We value your business and your comments. Please accept our sincere apologies. We have addressed this situation with Amber, and we are confident this will not be an issue in the future. Happy Holidays!

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5 of 5 stars
Syracuse, NY
18 Nov 2009 | Trip type: Couples

I recently stayed at the Holiday inn Auburn with my boyfriend and friends for a weekend get away. The property has gone through some great renovations and is larger than I had expected to see in this quaint town! The guestrooms were nicely done and the bathroom was fairly large. They have a great Irish Pub on site called McMurphy's... more

Management response from
Mary Moore, Director of Sales

Thank you for your review and for staying with us. I was delighted to read that you, your boyfriend and friends enjoyed your weekend getaway at the Holiday Inn, Auburn. We hope you all come back for another visit again real soon. There are many wonderful things to see and do in Auburn and the Finger Lakes Region. Happy Holidays!

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4 of 5 stars
NJ
10 Nov 2009 | Trip type: Family

We always stay here when visiting family in the area. It is a great location for traveling in and around town. They were very helpful accomidating us with room arrangments for us and my son. They offer free breakfast for the children who's family is staying in. On our last morning, our family met us there for breakfast and fairwells.... more

Management response from
Mary Moore, Director of Sales

Good Day and Happy Holiday Season to you. Thank you for your recent stay at the Holiday Inn when visiting your family in the Auburn area. I am delighted that you and your family enjoyed your stay with us, and especially that your son had fun in our indoor pool. And yes, kids 12 years of age and under eat...

Decent hotel
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3 of 5 stars
San Diego, CA
2 Oct 2009 | Trip type: Friends getaway
1
person found this review helpful

What can you say about a Holiday Inn. You get a clean room with nice people at the front desk. Location is ideal for going anywhere in the area. Our challenge was the quality of the bed. It's mostly a spring bed with some padding thrown over the top. If you are ok with that then you'll probably enjoy this... more

Management response from
Mary Moore, Director of Sales

Thank you for staying at the Holiday Inn, Auburn, while visiting the Finger Lakes Region. I am happy you were pleased with the cleanliness of your room and the friendliness of our front desk team. I am sorry that you did not find the bed to be as comfortable as you would have liked. Thank you again for staying with...

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3 of 5 stars
Pennsylvania
7 Sep 2009 | Trip type: Couples
1
person found this review helpful

We recently stayed for two nights at this Holiday Inn (we are Priority Club members). We had the wine package, which was very nice and did save us money. The staff at check in was friendly. Our room was very clean and well appointed. It was great having a refrigerator in the room. As for sleeping, that was a bit... more

Management response from
Mary Moore, Mary - Director of Sales

Thank you for your recent stay at the Holiday Inn, Auburn, and for your review. I am glad that you viewed the wine package you purchased with us to be a nice time and a money saver, which was our goal. I was sorry to learn that on one of the evenings you did not receive a good night's rest...

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4 of 5 stars
Elkhart, Indiana
29 Jul 2009 | Trip type: Couples

We came for a baseball game and to explore any nightlife. Friendly staff that helped us locate a place to go after hours, other than their own bar, called Swaby's (that is another review). Didn't like a room that opened to the pool/banquet area. Did like their bar that had a great selection of bottled brews. Location to that awkward... more

Management response from
Mary Moore, Director of Sales

Thank you for staying at the Holiday Inn, Auburn; and for your nice review. I am glad that during your visit you found our staff to be friendly and helpful; and yes McMurphy's Pub does have an excellent selection of beers. If your travels bring you back to the Finger Lakes Region and Auburn, I hope you stay with us...

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4 of 5 stars
East Greenville, PA, USA
28 Jul 2009 | Trip type: Couples
1
person found this review helpful

Loved this hotel with its large room, lovely indoor pool area, really yummy breakfast and incredibly friendly staff. Stayed here when we were wine-tasting in the Finger Lakes; great location to do either Cayuga or Seneca Lakes. Will return FOR SURE! more

Management response from
Mary Moore, Director of Sales

Thank you for staying with us. I was delighted to read that you enjoyed our hospitality. Please visit us again the next time you are visiting the Cayuga Lake Wine Trail and the Seneca Lake Wine Trail, and by the way, there is a new winery in Skaneateles for you to visit. I hope your travels bring you back to...

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5 of 5 stars
New-Brunswick
26 Jul 2009 | Trip type: Couples

I stayed at the Holiday Inn on my way to Pennsylvania and was very impressed by the staff's friendliness. The people with whom I came in contact obviously love their job. The rooms were very clean, the beds were comfortable and the breakfast was varied and delicious. :O) It was better and cheaper than the hotel in which I stayed... more

Management response from
Mary Moore, Director of Sales

Thank you for your recent stay at the Holiday Inn - Auburn - Finger Lakes Region. I was delighted to learn that you were "very impressed by the staff's friendliness." We hope to have the pleasure of seeing you again the next time you travel to Pennsylvania, and hosting you on the way and then again on your way home.

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4 of 5 stars
Leatherstocking Region New York
23 Jul 2009 | Trip type: Couples
2
people found this review helpful

Big room (#252), very clean, but a little dark due to being on the inside overlooking the indoor pool. A balcony area was attached that overlooked pool, but not really usable because no chairs and connected to room next to ours so not really private. Check-in was fast and friendly and acknowledged Priority Club membership as well. Made to feel... more

Management response from
Mary Moore, Director of Sales

Thank you for your recent stay at the Holiday Inn Auburn, and for your review. We are glad you enjoyed your stay with us, and thought it was a great deal. We will review your comments at our next department head meeting, as we take our customers' feedback very seriously. We hope you come back again for another Finger Lakes...

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Holiday Inn Auburn - Finger Lakes Region Also Known As

  • Holiday Inn Auburn
  • Auburn Holiday Inn
Address: 75 North Street, Auburn, NY 13021
Auburn hotels Holiday Inn Auburn - Finger Lakes Region
4.0/5.0
52