The hotel brand speaks for the quality of service that you are gonna get. And they always live up to my high expectations. A true 5 star hotel in its class. Hotel is well maintained. Rooms are nice and cozy. Sheets and pillows are very comfortable. Staff are always ready to help and accomodate the guest's requests. Location is perfect.... More

I returned to the Edsa Shangri la after having stayed in this hotel for 13 weeks in 2011. I am definitely a fan of the property and was looking forward to my stay. Something has changed since 2011. Almost everyday there was a service issue. A sandwich took 50 min to come from the kitchen, had to follow up with... More

If your business is not in Makati, but more central/northern NCR, this is a good location, right off EDSA. It is also near malls, so it's easy to pick-up any last-minute items you may have forgotten to pack. HEAT Restaurant offers a wonderful variety, for breakfast you can have a "world tour" of food options! The spa did cancel my... More

I and my wife stayed in this hotel for 4 nights. My wife had a Confrence to attend here. The hotel is a clean place to stay. The buffet in the resturant called Heat was very good with lots of choices. I was told that they work with more than 400 items of food in a week. The pool is... More

I have spent months in this hotel over the last 10 years. The service and food are fantastic. Some of the best anywhere. However, the rooms are the same as in 2003 and are beginning to show some wear and have lost their "wow". In addition, the wifi access in the rooms is unbelievably poor, rendering things like iPads useless.... More

Unusually I was a walk up customer, arriving late afternoon on a Saturday with no reservation. Every interaction I had with hotel staff was excellent. I could not fault the service which was always delivered flute joust and with a smile. The room was clean and well appointed. Hotel facilities generally were very good. My only criticism was on departure.... More

Greeted in morning at hotel by Friendly concierge who explained to me my company had arranged for a flexi Meal which includes 1 meal a day with beverage and on about how I could get discounts on various services, within a couple of days tried to charge shaver and outlet was broken sent a tech who could not fix it... More

Fantastic property! I could not find any faults. Location is absolutely wonderful. Food and shopping a stones throw away... (everything closes at 9pm though ). Gymnasium is well maintained and adequately equipped, only gripe is that it's quite crowded in the morning, lemon at the cooler is a definite crowd pleaser. Security is omnipresent but not intrusive and might I... More

No need to make Edsa shangri-la look good... coz its THE BEST... BEST service... BEST staff... BEST food (Heat, so many choices). Expensive but WORTH IT!!! SEE YOU MAY 2012... More