Shangri-La's Mactan Resort & Spa 5* (Cebu/Mactan Island) - Hotel Reviews

Address: Punta Engano Road, Lapu Lapu 6015, Philippines

Region: Philippines > Visayas > Cebu > Mactan Island > Lapu Lapu

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Luxury Hotels in Lapu Lapu

#1 On the Beach Hotels in Lapu Lapu

#1 Family Hotels in Lapu Lapu

#5 Romantic Hotels in Lapu Lapu

Price Range: £££

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Shangri-La's Mactan Resort and Spa, one of Philippines' largest and most exclusive deluxe resort gives its guests the ultimate tropical paradise vacation experience. Located in Cebu, this idyllic resort with its beautiful private beach offers an exciting range of recreation activities and superb cuisine. Every guestroom blends tropical decor with modern amenities and private balconies provide panoramic views of the Visayan Sea and outlying islands, making it a perfect getaway for fun and relaxation. ... more less

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Also Known As:: Shangri-La`s Mactan Hotel; Shangri-La`s Mactan Resort And Spa; Shangri-La`s Mactan Hotel Lapu Lapu; Shangri Las Mactan Hotel; Shangri La Cebu; Shangri La Mactan; Shangri Las Mactan Lapu; Shangri-La's Mactan Resort & Spa Cebu/Mactan Island

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876 reviews from our community

See which rooms travellers prefer - 163 traveller tips

Leilanie_12

Cebu City, Philippines

Contributor

16 reviews

6 hotel reviews

Reviews in 5 cities

7 helpful votes

“A piece of heaven!”

Reviewed 18 May 2013 NEW

It is always a pleasure to stay at Shangri-la Mactan. For this stay, we were upgraded to a Panorama Suite, and when they promised a very nice room, the staff meant it. I could never ask for more. The only disappointment was the lack of bidet in the room. But over-all, no other complaints because the whole experience made up... More

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lenu2c

Luzon, Philippines

13 reviews

4 hotel reviews

Reviews in 7 cities

4 helpful votes

“A Paradise :)”

Reviewed 17 May 2013 NEW

Its like your in an Island isolated with all the fuzz of the world. The staffs are so kind and helpful. Their pools are something to go back to. They have special places and activities for kids. They provide transfers from hotel to city. Good food menu from breakfast to dinner.

May M

Manila, Philippines

Senior Contributor

42 reviews

19 hotel reviews

Reviews in 24 cities

34 helpful votes

“Captivating Resort”

Reviewed 15 May 2013 NEW

Their lush garden, appealing landscape of a tropical and classy hideaway, high ceiling and extensive lobby with tasteful furniture were a great way to enjoy the place. We booked three (3) rooms and it took a while to check in to one of the rooms as they cannot seem to locate the reservation. Our rooms were located at the 5th,... More

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Lexio_World

Reviewer

3 reviews

Reviews in 3 cities

“Heavenly weekend”

Reviewed 13 May 2013 NEW

I was here last weekend for the wedding of a friend of mine. Arrived at the Hotel the nicest staff helped me with the bags, the front desk staff was very efficient in less than 10 minutes I was assigned a room in the Ocean wing with a free Sea View upgrade.. The resort is fantastic, beautiful pools and private... More

meiered

Zurich, Switzerland

Senior Reviewer

9 reviews

8 hotel reviews

Reviews in 8 cities

“perfect for a couple of days”

Reviewed 11 May 2013

We stayed at the Shangri-la for just 3 nights on our way back to HongKong. Location is convenient as it is close to the airport. Beautiful beach with very good service. Rooms are clean and the whole resort is well taken care of. Service is friendly. The Italian Restaurant as well as the Cowrie Cove provided good service and excellent... More

TripAdvisermember37

11 hotel reviews

9 helpful votes

“Needs a room and service upgrade fast”

Reviewed 9 May 2013

My family and I have been coming to this hotel for the past 5 years as part of our family's yearly getaway from the busy city life. We love staying in the Ocean Wing area due to its nice, quiet and private location vs the main tower wing. I have always enjoyed the hotel and its service and must truly... More

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See 2 more reviews by TripAdvisermember37 for Lapu Lapu

TripAdvisermember37 has 1 more review of Shangri-La's Mactan Resort & Spa

“Excellent Family Getaway”

Reviewed 20 March 2012

Thank you for taking the time to let us know your comments. We apologize for the lapses in service, and would like to assure you that we are looking into how we can avoid these incidents in the future. We would also like to let you know that the room refurbishment program of our Main Wing is expected to be... More

Michael L

Miami Beach, Florida

6 reviews

Reviews in 4 cities

3 helpful votes

“It's more fun at the Shangri-La”

The Shangri-La Mactan is a very nice resort. The staff is very friendly and professional. The hotel grounds are amazing. Our room was comfortable and spacious. However, no airport transfers from Cebu International were offered.

JuliaVanderbilt

Top Contributor

56 reviews

48 hotel reviews

Reviews in 28 cities

166 helpful votes

“Utterly disappointing, uneven and obsequious”

Reviewed 6 May 2013

My review of the Shangri-La Mactan is largely UNFAVORABLE so I shall try my best to be fair and objective about our experience. The Easter weekend in the Philippines is an exceedingly busy time for any resort. Droves of families are on holiday and as expected this particular property had 100% occupancy. Forget the fact that there was no one... More

Dear Julia, Thank you for staying with us and for taking the time to share your stay experiences. It is with regret that I read the various service lapses during your stay, from your arrival experience to the working order of the room and your overall dining experience at Cowrie Cove. Please accept our sincerest apologies for the shortfall in... More

BlumeSingapore

Singapore, Singapore

10 hotel reviews

11 helpful votes

“Fantastic holiday with our two little girls”

We spent one amazing week at the Shangri-La Mactan. We decided to travel there during the Easter week, which is the peak season on the PH. The hotel was 100% fully booked, but we did not once have the feeling, that the hotel was overcrowded or busy. Well maybe during the breakfast time, but then again...looking at the buffet and... More

VillaTMA

Brooklyn, New York

2 reviews

Reviews in 2 cities

2 helpful votes

“Poor management and customer service”

Reviewed 4 May 2013

My friends and I arrived early and got a room that was quite nice with a view. However, the bathroom door got stuck and couldn't be opened or closed. Housekeeping was called to have this repaired. In the evening after a swim, my friends and I went back to the room to get ready for dinner. I got stuck in... More

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Dear Tinette, We are very sorry to hear of your experience. Please be assured that we are rectifying the areas of concern that you mentioned. This incident does not demonstrate the true Shangri-La service and hospitality, and we sincerely hope you will be able to return. Should you wish to discuss the matter further, please feel free to contact me... More

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Shangri-La's Mactan Resort & Spa Hotel Reviews, Cebu/Mactan Island

Shangri-La's Mactan Resort & Spa

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