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All 16 Saint-Gilles-Les-Bains hotels

LUX Ile de La Reunion

5.0 of 5
28 rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island
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LUX Ile de La Reunion
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Most recent review
5 of 5 stars Reviewed 15 June 2013
marc s Nantes, France
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651 reviews from our community

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Traveller rating
    365
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Date Rating
Nantes, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

We stayed in june 2013 as part of our honeymoon package. Friom trhe second we arrived until the second we left, everything was absolutely perfect and totally met our raised expectations. You feel totally at home and relaxed thanks to the attentive but not intrusive staff. Everything that was included in our half board package was explained in deep so... More

Was this review helpful? Yes 1
St. Petersburg, Russia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 June 2013

We stay in family for 2 weeks, great atmosphere, food is very good, fantastic home made ice cream and cocktails are just amazing... Big swimming pool where you can swim if you wish, beach and lagoon for the sea water fan... ! Bravo and will be back again Don't miss the concierge services and helicopter tours...

Was this review helpful? Yes 1
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
4 June 2013

Dear Guest, I would like to thank you very much for the time taken to share on TRIPADVISOR your experience at LUX* Ile de la Réunion. We are delighted to see that we have been able to meet your expectations. I am 100% agree with you, the helicopter tour is just amazing, a kind of MUST DO here. Looking forward... More

Barnoldswick, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 May 2013

We stayed here for here for 4 nights as part of our honeymoon in April. The room was adequate but we never did manage to find the light switch to the balcony and we found a cockroach in our room every day! Some of the staff in the hotel were rather curt and didn't always seems happy to help. In... More

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See 2 more reviews by Laura L for Saint-Gilles-Les-Bains
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
24 May 2013

Dear Guest, I would like to thank you very much for the time taken to write this review. We feel sorry as it seems that we haven't be able to meet totaly your expectations. We aim for quality & guest's satisfaction that is why your feedback is really important for us. We shared it with the management in order to... More

Marseille, France
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 21 April 2013 via mobile

Pleasant hotel. Comfortable room, all necessary amenities were there. The intern who welcomed us was a bit uninformed and thus did not provide us with all the details we needed...the reception staff took care of that afterward. Half-board does not include drinks like bottled water. Alexandra at the concierge desk was very helpful on activities. Excellent buffets, better than the... More

Was this review helpful? Yes 1
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
23 April 2013

Dear Guest, I would like to thank you very much for the time taken to share with TRIPADVISOR's users your experience of LUX* Ile de la Réunion. We are delighted to see that we have been able to meet your expectations. We hope to have the luck to welcome you back in a close future with your family for a... More

sydney
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 11 April 2013

Just wanted to post a recommendation and a thank you to the staff at the Lux Ile de La Reunion and especially the front office manager Cyril. When a misunderstanding occurred with my booking he was very communicative and prompt to deal with the problem. Very attentive to my needs and situation. If this is any indication of the quality... More

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Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
14 April 2013

Dear guest, I would like to thank you very much for the time taken to write this review and to share your experience with tripadvisor's users. Once again please do not hesitate to come back to me for further assistance. Looking foward to welcome you. Best Regards, Cyril de Loze de Plaisance Front Office Manager More

Annecy, France
Top Contributor
164 reviews 164 reviews
38 hotel reviews
Reviews in 72 cities Reviews in 72 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 9 March 2013

A typical 1980's colonial beach hotel like those found in Hawaii and Tahiti. This is an older hotel that has been given a little facelift to bring it current. We had a deluxe room that was quite spacious, had a nice balcony, a good side chair to sit in and a desk with chair. The bathroom had a high-sided bath... More

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Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
27 March 2013

Dear Guest, I would like to thank you very much for the time taken to write this comment about your stay at Lux* Ile de la Réunion. As quality & guest satisfaction are priorities we always appreciate Tripadvisor reviews especially from regular user like you seem to be. Looking forward to welcome you back in a close future, please do... More

Berlin, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 January 2013

We have stayed in the double room. Clean and nice room, very good location, wonderful sea (a few meters and you can see a lot of different fish), very good food and massage. A bottle of Sparkling wine was offerred instead of promised champagne, but we didn't care... Very good service and waiters.

Was this review helpful? Yes 3
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
25 January 2013

Dear Guest, I would like to thank you very much for the time taken to fill in your feedback on TRIPADVISOR. I am pleased to see you had enjoy your stay here at Lux* Ile de la Réunion. I am glad you had discover our wonderfull lagoon with amazing fishs. Looking forward to welcome you back in a close future.... More

Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 15 January 2013

5 stars, this hotel is not, 3 would perhaps be more appropriate. The room was clean and modern but there were some very simple issues that ruined the experience, such a missing pictures on the wall and a nest of wasp type bugs on the balcony that the staff didn't manage to eradicate (I'm not sure they understood the problem... More

Was this review helpful? Yes 3
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
25 January 2013

Dear Guest, I feel sorry that we haven't be able to meet your expectations. I regret to learn about your bad experience with on TRIPADVISOR. Informed us about the different inconveniences met during your stay should had give us a chance to find solutions to improve the quality of your stay. We shared your feedback with the management in order... More

A TripAdvisor Member
2 of 5 stars Reviewed 10 January 2013

It was the worst hotel experience ever considering that this is supposed to be a five star hotel. When we entered the room, even the reception member of staff was shocked by the number of cockroaches. The room was too small, especially the bathroom, even for a three star hotel. The bathroom tiles were mouldy, the floor was filthy, the... More

Review collected in partnership with OIT Hotels

Was this review helpful? Yes 3
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
25 January 2013

Dear Guest, First of all let me present you sincere apologies. I feel sorry that we haven't be able to meet your expectations. As we aim for guest satisfaction & quality I shared your feeback with our management in order to find solutions. For example I am pleased to tell you that english trainings are scheduled for the coming year.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 January 2013

We stayed for our honeymoon in Aug 2012. The hotel was very stylish, unique Art Deco and nice surrounding. The rooms were very clean and tidy. The food was good, the best coco milk shakes in the Sunset bar. Refreshing and Beautiful mornings and evenings walks among the ocean, looking for sharks and admire the little island. Everything was nice... More

Was this review helpful? Yes 2
Cyrild572, Responsable réception at LUX Ile de La Reunion, responded to this review
25 January 2013

Dear Customer, First of all I would like to present you sincere apologies, I feel sorry as it seems that we haven’t be able to meet your expectations. I would like also to thank you very much for your nice comments about the hotel. I can understand your surprise about our English skills but you can be sure that there... More

 
 
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Additional Information about LUX Ile de La Reunion

Also Known As:
Lux Ile De La Reunion Hotel Saint-Gilles-Les-Bains
Lux Ile De La Reunion Hotel
LUX Ile De La Reunion Reunion Island/Saint-Gilles-Les-Bains
Address: 28 rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island
Phone Number:
Region: Reunion Island > Arrondissement of Saint-Paul > Saint-Gilles-Les-Bains
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotels in Saint-Gilles-Les-Bains
#1 Romantic Hotels in Saint-Gilles-Les-Bains
#1 Luxury Hotels in Saint-Gilles-Les-Bains
#1 Family Hotels in Saint-Gilles-Les-Bains
Price Range: ££
Hotel Class:5 star (5*)
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