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Sheraton Palace Hotel


Hotel class 5.0 of 5
1-ya Tverskaya -Yamskaya 19 ulitsa, Moscow 125047, Russia
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Reviews you can trust

74% Recommend
3.5 of 5 stars 44 reviews
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By trip type
All (44)
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1 of 5 stars
Manchester NH
22 Oct 2009 | Trip type: Solo travel

When I booked this hotel, I was expecting the level of service I have come to expect from SPG/Sheraton group properties. I could not have been more disappointed. This is a franchised property. It is owned by a Russian company, with Russian management in place. The property was built in 1991 and it shows. The "Executive Rooms" on floors 5... more

Management response from
Svetlana Usenko, Customer Service

Dear Ravenna2006, Thank you very much for your feedback and taking the time to post your comments. We reviewed your post regarding you stay with us at the Sheraton Palace Hotel Moscow. We do take all feedback seriously and constantly work on improving quality of our service. We do apologize for the high expectations you had for the Sheraton Palace...

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5 of 5 stars
bangkok
24 Sep 2009

I had been stay this place for four days. Room was ok (executive suite) HOtel location was ok easy to walk to Metro and 15 mins walk to red square. Supermarket just accross the hotels. Staff quite friendly and helpful. F/O manager also very helpful. Conciege and Transportation Desk (belong to Sixt) both are not really helpful and try to... more

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5 of 5 stars
Austria
16 Sep 2009 | Trip type: Business, Solo travel

I am at the Sheraton Moscow now: the room is very nice, the staff extremely helpful and the food s simply great. One of the best sushi and sashimi i ever had (!) at the bar, fine dining restaurant Yakor opened only yesterday. said to be faboulos, trying it today. Had business Lunch today and it was fab as well. more

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3 of 5 stars
London, United Kingdom
23 Jul 2009 | Trip type: Business

The hotel offers discounted rates in their website that you supposedly pay in advance to guarantee them. Once you are there trying to check in, life becomes complicated if for instance, you are traveling for business and your company paid the hotel in advance with a different credit card that any on your own name. You have security guards annoying... more

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3 of 5 stars
mexico
5 Jul 2009 | Trip type: Couples

The Sheraton Palace is not exactly a palace, but it works. We stayed there last year and will come back this year in August. I have read complaints about the price vs value and I concur if you pay off the shelf prices. We have used spg points for better deals but the average seems to be close to 600... more

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3 of 5 stars
Antwerpen
9 May 2009 | Trip type: Business, Solo travel

nice rooms, excellent location. good, standard, quick service(room service, cleaning). great breakfast layout more

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4 of 5 stars
Pune in India
26 Apr 2009 | Trip type: Business

I have stayed at the Sheraton Palace Hotel thrice in the last 10 years. My experience has remained pleasant. It's expensive, but safe and centrally located. The Coffee shop in the Foyer is great for business meetings and their hot chocolate with cold whipped cream is a delight during winter. The staff speak reasonably understandable English and the Fitness Centre... more

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5 of 5 stars
Lucerne, Switzerland
1 Apr 2009 | Trip type: Business, Solo travel

I stay here on business as the office I visit is only blocks away. Excellent business hotel, but not exactly for the leisure traveller. PROS: *Spacious rooms with modern amenities. *Attentive staff *Safe CONS: *At times extremely expensive--use spg.com for the best deals! *Working girls at the bar area during the evening. Apparently not surprising for a high end business... more

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4 of 5 stars
Abu Dhabi, United Arab Emirates
15 Dec 2008 | Trip type: Couples

We stayed at the Sheraton Palace for one night in December 2008 and had no problems at all. We booked an online special on Starwood Hotels offering an Executive room for R5310 - normal price R12-16,000. The amount had to be prepaid but was the cheapest decent hotel I could find in Moscow - even the 3-star place we stayed... more

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4 of 5 stars
Aldingen
30 Sep 2008

The location is certainly not the best in town, however the security aspects of the hotel are good: no knocking on doors by prostitutes, no ladies in the lobby, no bad boys hanging around - however no glamour and no VIPs as well. It is a fair deal for staying for business reasons. As the hotel is obviously not THE... more

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Sheraton Palace Hotel Also Known As

  • Sheraton Moscow
  • Moscow Sheraton
Address: 1-ya Tverskaya -Yamskaya 19 ulitsa, Moscow 125047, Russia
Moscow hotels Sheraton Palace Hotel
3.5/5.0
44