We expected way better service from a 5star hotel that claims to be luxury. It must be the special price we paid (but it was $400 which is not cheap) that influence the hotel staff. They treated us not like hotel guests but as if we were homeless using the hotel as a shelter on a cold night. Such attitude... More

A very comfortable and well run hotel in a great location in Moscow, just across the river from Red Square and the Kremlin. Our room was very large, very comfortable and well equipped. The staff were pleasant and very helpful. The breakfast was excellent, just about anything you could want was there and the quality was very high. The only... More

Great location.,very friendly Concierge.The room was warm and comfortable with fantastic view of St Basil church and red square covered by snow. More

For Moscow standards this is a classy, well run hotel. Unfortunately everyone smokes in Russia and the bar stinks of cigarette smoke. Great location 10 mins walk from Red Square. Large, spacious bedrooms. Helpful staff. Good food. More

Great location and all round quality hotel - expensive but worth it ! More

My wife and I travelled to Moscow to celebrate our Ruby Wedding Anniversary, the manager had a card sent to our room and a complimentary bottle of champagne in our room and in the restaurant. Wonderful food, friendly staff and a very useful and friendly Concierge. The room was warm and comfortable with the most amazing view. The position of... More

Baltschug was right in front of the Red Square. Our staff room had the Kremlin as it's view. It was beeaauutiful. The hotel was also located near classy bars and restaurants. It also wasn't that far from the World Trade Centre which we needed access too for one of our events. Staff were excellent and the service was amazing. Beautiful... More

I first stayed at this hotel 10 years ago and was amazed with the view then. It's still amazing now, especially from a delux studio which is comfortable and sizable. I'm not sure if this was one of the newly refurbished rooms, but it was well up to date. The only problem was the heating -no matter what we did,... More

The location is amazing and the actual hotel very high standard. food was good and facilities as you wld expect from such a hotel. My frustration was we arrived very early (6am) having come off the train from st Petersburg and we were treated like we had arrived covered in vomit. Hotel staff had look of disgust as we were... More