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Mamaison All-Suites Spa Hotel Pokrovka Moscow Reviews

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Mamaison All-Suites Spa Hotel Pokrovka Moscow

5.0 of 5
Pokrovka ulitsa, d. 40, build. 2, Moscow 105062, Russia
Hotel amenities
Mamaison All-Suites Spa Hotel Pokrovka Moscow
135 traveller photos
Ranked #20 of 233 hotels in Moscow
4.0 of 5 stars 113 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Luxury
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113 reviews from our community

    Trip type
Traveller rating
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    42
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    7
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Date Rating
Moscow, Moscow City, Russia
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Excellent for bachelor's party”
5 of 5 stars Reviewed 22 April 2013

This superb hotel is hiding at the end of Pokrovka street. Excellent service, fine dishes from the restaurant, connected rooms plus luxury suite with the real-size horse statue - all these details makes this hotel popular for bachelor's parries in Moscow.

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See 35 more reviews by pivanov for Moscow
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
22 April 2013

Dear valued user "pivanov", Thank you for taking the time and share your emotions about your stay. It is with great pleasure we read your review which gives us a strong motivation to provide our guests with top level service. On behalf of all team, we are looking forward to have opportunity to welcome you again, should any occasion will... More

Melsele, Belgium
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Large, modern rooms - good location”
4 of 5 stars Reviewed 16 April 2013

I have stayed here several times and it never was a disappointment. Stayed in a junior suite with a small kitchen, living area and a bedroom (sometimes completely separated, sometimes not). Free Wi-fi. Strong signal. Breakfast is very good for Russian standards, and with a little luck the cook is waiting to prepare you an egg your style in the... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
22 April 2013

Dear valued user "Luc_Melsele", Let me take opportunity and thank you for choosing our hotel and for sharing your experience about your recent stay. It is very delightful that every time you are with us your stay is always enjoyable. And we will do our best to provide you with even more exciting service! We are truly looking forward to... More

Amsterdam, The Netherlands
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“Large rooms and good location”
4 of 5 stars Reviewed 13 April 2013

Good hotel with very large and comfortable rooms. Rooms have everything needed including a kitchen and wife. (Junior suite). Service in the hotel was good with a local English newspaper on the door each day. Breakfast was as you can expect with fresh omelet (if there was person). The restaurant was, for a hotel restaurant, not even that bad and... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
14 April 2013

Dear valued user "LikeToExploreThings", On behalf of all our team members I would like to thank you for taking time to share your impressions about your stay with us. It is very pleasing to hear that you have enjoyed our rooms and service. It is main goal for every team member to make our guests happy. Let me express my... More

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Very large rooms at an affordable price”
5 of 5 stars Reviewed 12 March 2013

Very large rooms, clean and luxurious. Accommodation cost is reasonable and much cheaper than hotels near Red Square. Price of food and dry-cleaning definitely aimed at the business traveller rather than the tourist. Since we had a guide, it didn't matter to us that the hotel is away from the tourist areas. Occasionally things ordered for breakfast went missing and... More

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See 9 more reviews by RichardHost for Moscow
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
17 March 2013

Dear valued user "RichardHost", Let me express my thankfulness for taking the time to share your comments about your recent stay in our hotel. Your opinion is truly valued for us and showing where we achieving our goals and where we need to improve. It is with great pleasure I hear that you have enjoyed our luxurious suites and reasonable... More

Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Worst mattress ever”
3 of 5 stars Reviewed 16 January 2013

I stayed at this hotel for a couple of days in September for a work trip, since the company I was visiting had their offices close by. The hotel itself is very modern looking and the room is extremely spacious, with a nice sofa, good working free wireless and a very good bathroom with great toiletries provided. A complementary bottle... More

Was this review helpful? Yes 2
See 2 more reviews by paranoid-android76 for Moscow
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
22 January 2013

Dear valuable user "paranoid-android76", On behalf of all team would like to take opportunity and express our thankfulness for taking the time to share your comments about recent stay in our hotel. Your comments are highly appreciated and will not be left unattanded. Me and the entire team share our happiness that you have enjoyed our free wi-fi connection, room... More

Horsham, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Very good - rooms the highlight”
4 of 5 stars Reviewed 19 December 2012

The rooms are modern, stylish and v comfortable and actually worth a repeat visit on their own. The service was just what I'd ask for - helpful, eager to help and attentive. I needed to do quite a few trips to meetings and asked if they could organise a cab and they came back with the price for the hotel's... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
22 December 2012

Dear valuable user "gusset", On behalf of all team, let me express my thankfulness for sharing experience about your recent stay with us. It is with great pride I hear that you have enjoyed our service. Guest satisfaction is a main goal for every team member. We have also discussed your comments about restaurant with our top management and have... More

Dorking
Top Contributor
74 reviews 74 reviews
52 hotel reviews
Reviews in 50 cities Reviews in 50 cities
35 helpful votes 35 helpful votes
“Very good hotel in quiet location”
5 of 5 stars Reviewed 15 November 2012

I have stayed here now a number of times on business trips, and am always happy to return. The staff are very friendly and speak good English in most cases. if they don't understand they are very swift to find a colleague who can help. The rooms are huge by city centre standards, not rooms at all really, but suites.... More

Was this review helpful? Yes 1
See 2 more reviews by PlummyDorking for Moscow
HotelsManagement, Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
19 November 2012

Dear Valued Guest "PlummyDorking", Thank you for choosing our hotel for your stays in Moscow. We appreciate your time to leave your feedback about Mamaison Pokrovka and it makes us very proud that you were fully satisfied with our quality and services. The entire team of the hotel is highly motivated to continue the further development of the high standards... More

Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Stylish and luxuriouus!!!”
5 of 5 stars Reviewed 7 November 2012

Very attentive staff, accomodation was provided in the middle of the night instead of regular 3 pm check in. All the requests were satisfied. The hotel was clean, comfortable. Rooms are spacious and the coffee machine and flavourful teas is a nice perk. Location is great if you know Moscow. Quiet area but still central. All the questions, requests and... More

Was this review helpful? Yes 1
HotelsManagement, Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
8 November 2012

Dear Valued Guest "Manin82", Thank you very much for your kind feedback placed on Tripadvisor regarding your stay with us at Mamaison All-Suites Spa Hotel Pokrovka Moscow. I am glad to see that our luxury hotel provided you all the comfort and we would be happy to welcome you back anytime should your plans bring you to Moscow again. With... More

Bologna, Italy
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Go there only in summer”
3 of 5 stars Reviewed 30 October 2012

When I complained about the room which was cold, the staff delivered to my room an electrical heater. Nobody seemed surprised and the promptness and the way with which they fixed the problem confirmed that I was not the first one. It could have not been a big issue in Moscow, but not in a room worth more than 450... More

Was this review helpful? Yes
HotelsManagement, Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
8 November 2012

Dear Guest "CarloB", Thank you for your valuable comments. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you and hope that your future stays with us will be more enjoyable. I remain, Yours sincerely, Maria Kovaleva Operations Manager More

Warsaw, Poland
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“The most comfortable room ever”
5 of 5 stars Reviewed 17 October 2012

Terribly overpriced, but what it offers cannot be underestimated. The rooms are not just rooms; they are some 60 square meter apartments with kitchenette, coffee machine and just everything one could ask for. All very clean and convenient. The staff is very helpful and well-mannered. Would definitely stay there again!

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vneiser, General Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review
24 October 2012

Dear Valued Guest Zofia S., Thank you very much for your kind feedback placed on Tripadvisor regarding your stay with us at Mamaison All-Suites Spa Hotel Pokrovka Moscow. I am glad to see that our luxury hotel provided you all the comfort and we would be happy to welcome you back anytime should your plans bring you to Moscow again.... More

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Additional Information about Mamaison All-Suites Spa Hotel Pokrovka Moscow

Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka
Address: Pokrovka ulitsa, d. 40, build. 2, Moscow 105062, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#18 Luxury Hotels in Moscow
#23 Business Hotels in Moscow
Price Range: £££
Hotel Class:5 star (5*)
Reservation Options:
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
Pokrovka ulitsa, d. 40, build. 2
Moscow 105062
Russia
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