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Grand Hotel Europe


Grand Hotel Europe
Hotel class 5 of 5
Mikhaylovskaya ulitsa 1/7 | Nevsky Prospekt, St. Petersburg 191011, Russia
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Traveller Reviews

85% Recommend
4.5 of 5 stars 57 reviews
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By trip type
All (57)
[ Date ] [ Rating ]
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5 of 5 stars
calif
11 Jun 2009 | Trip type: Couples
3/4 found this review helpful

Grand Hotel made our trip to St. Petersburg very memorable. We did not want to take taxis because of stories we've heard from friends who have visited the city so we arranged for a car for airport transfers and to take us to and from the ballet. Very efficient and friendly drivers. Our dinner at the L'Europe restaurant was so... more

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5 of 5 stars
Germany
1 Jun 2009
2/2 found this review helpful

The Grand Hotel Europe is the ideal starting point in which to experience this picturesque city. In the middle of St. Petersburg’s historic city centre – direct at the famous Nevsky Prospekt – lays the wonderful 137 year old hotel; housed in a historic building from 1824. Tchaikovsky spent his honeymoon there; Tsar Nicholas II and Dostoyevsky were also guests... more

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5 of 5 stars
Rome,Italy
17 Apr 2009 | Trip type: Family
2/3 found this review helpful

I have recently been to the Orient Express Grand Hotel europe with my young child for a quick Eastern vacation. From the moment we got in I realized that that their service was beyond imagination. Smiling facing at front desk were welcoming my little boy with a Teddy Bear and in the lobby there were 3 little real rabbits greeting... more

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2 of 5 stars
Paris
17 Feb 2009 | Trip type: Couples
5/10 found this review helpful

I stayed at the Europe with my girlfriend for a week. Great hotel, great service, great room. But the town of St.Petersburg, particurarly the area between the Hotel Europe and the main attractions, was rather disappointing because the dirty environments. Everyday we were walking from the hotel to the most interesting historical and artistic attractions (Hermitage Museum, Neva River, etc),... more

Excellent...
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5 of 5 stars
Los Angeles area
1 Jan 2009 | Trip type: Couples
5/6 found this review helpful

Excellent experience at Grand Hotel Europe. Very comfortable rooms near main street within walking distance of the Hermitage/Winter Palace. Customer service was excellent. Enjoyed breakfast buffet and dinner at Chopsticks. Highly recommend. Special appreciation to doorman Yuri whose greeting was always pleasant and genuine! more

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5 of 5 stars
London
21 Nov 2008 | Trip type: Couples
9/10 found this review helpful

I sent my Mother and Father to The Grand Hotel Europe for their Golden Wedding Anniversary. Everything was organised by email with the hotel staff and was so easy - paying the bill, all the tours, pick from the airport, visa support and special surprises for my parents. It worked like a dream and my parents had a fabulous time.... more

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5 of 5 stars
Miami Beach, FL
20 Sep 2008 | Trip type: Solo travel
10/11 found this review helpful

As a Contributing Editor for a Brazilian magazine I am fortunate enough to be able to visit many hotels around the World. I decided to go to Russia for the first time and booked the Grand Hotel Europe for two nights from August 30 to September 1st. I was originally supposed to stay for three nights. I have nothing but... more

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1 of 5 stars
London
12 Sep 2008 | Trip type: Couples
4/11 found this review helpful

My husband booked this secretly to surprise me for our 10th wedding anniversary and he had pushed the boat out! Apparently, we were staying in the suite where Tchaikovsky spent his honeymoon. I think that is just some Russian folklore. The suite, at a wapping £1500 per night not including breakfast nor VAT, was spacious but nowhere near as grand... more

Management response from
tunay_dogan, Thomas Noll - General Manager

Dear Guest, thank you very much for your review and we apologize that your stay was below your expectations. We will work on implementing your suggestions immediately. Unfortunately, the suite you stayed; although very popular among regular guests due to its locations and spacious terrace, is within the 10% of our hotel rooms which will be renovated during the last...

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4 of 5 stars
California
7 Sep 2008
6/6 found this review helpful

Grand Hotel Europe, St. Petersburg: We stayed here on an AMEX FHR rate. The rate included breakfast and a space-available upgrade. It was not a cheap rate, and, although I doubt it would have made a difference, I should have priced the rate out INCLUSIVE of taxes. The taxes were very significant at this hotel, and the final bill was... more

Management response from
tunay_dogan, Thomas Noll - General Manager

Dear Guest, Thank you very much for your review of Grand Hotel Europe. Just to cover your points from the reverse order, I am pleased to inform our Grand Breakfast is grander now and we have got a new waffle machine for fresh waffles in much more shortened time. Regarding the boat price, the $40 price is for the Group...

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5 of 5 stars
San Francisco
11 Aug 2008 | Trip type: Business
10/10 found this review helpful

I read all ~40 reviews and wonder who is writing about the Hotel Europa in 4 or 5 of the reviews as they are outside of the norm of the other reviews and do not reflect my direct experience with the Hotel Europa. I have traveled to Russia about once per month for past 12 years on business, and over... more

Management response from
tunay_dogan, Thomas Noll - General Manager

Dear Guest, Thank you very much for your time to write this great review with your very objective views and for being an ambassador of our hotel. We are very pleased to know that you enjoy your stays with us and appreciate the understanding and patience you showed when you faced with the issues that you listed. Though we do...

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Grand Hotel Europe Address

Mikhaylovskaya ulitsa 1/7 | Nevsky Prospekt, St. Petersburg 191011, Russia